SE EU Store Payment issues?

[Reinha]

Yes. My Bank confirmed the payment to Square Enix London.

Then you have done everything correctly and SE should've sent you the code when every other day 1 buyer already got theirs. I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

[Glenfiddich]

I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

Victim blaming. It's a common thing.

You know what the real problem is? It's not that I didn't get they code.
It's not about the money I've paid for a product I've orderd and didn't receive. Money isn't an Issue.
I'm more concerned about ordering Downtrail again when the Expansion hits on July 2.
If they are not able to deliver the Pre-Order Code to me, how are they abel to send me the Code for a regular Order in July?
I'm playing this Game for 10 years now. What will happen then? Will I be able to play Downtrail?
I honestly have no Idea about what will happen in July.

[Sotaris]

Then you have done everything correctly and SE should've sent you the code when every other day 1 buyer already got theirs. I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

No one is passing blame. People are saying there are congestion and calm down, code will come. If you paranoid you can reach out to their support.

[Taliriah]

Will I be able to play Downtrail?

Yes. Case closed

[Glenfiddich]

Sotaris. Lets stop this.
Look. I'm guessing that you've got a Pre-Order code.
I didn't.
Perhaps I have to pay twice for the Expension without getting the Mount and the Minion.
I don't care about the Earrings. I've leveled all Jobs to Level 90.
So. You are the Winner. I am the Loser.
Friends?

[Sotaris]

Sotaris. Lets stop this.
Look. I'm guessing that you've got a Pre-Order code.
I didn't.
Perhaps I have to pay twice for the Expension without getting the Mount and the Minion.
I don't care about the Earrings. I've leveled all Jobs to Level 90.
So. You are the Winner. I am the Loser.
Friends?

Why were you sending me tells when I was afk in-game? Stalker vibes.

[Glenfiddich]

Why were you sending me tells when I was afk in-game? Stalker vibes.

I just wanted to sort things out in a more private fashion /whispers, and not here in the Official Forum.
That's why I've visited Lich and was looking for you.
But it's ok if you don't want to talk. You do you.
That's it for me. This is my last response to you here in the Forum.

[Ardeth]

NA store same thing. I made a ticket, but this company is a joke.

[LuluVbritannia]

I tried to pre-order today, my payment went through but the order was cancelled though I was still charged.

Currently have a ticket open, but this is simply not acceptable.

[Glenfiddich]

Check this out.
After 3 Days and 2 Emails to the Support they sent me this:



It says. Pre-Order Dawntrail now and get Bonus Items immediately.

They really know how to say F..you.