SE EU Store Payment issues?

[LianaThorne]

I've ordered and check-out as a Guest. They have to send me the Code via Email. I guess.
BTW. I've got another Email from the Support. Again, please be Patient

This was my response:

Are you serious?
An automated response for 2 days? Not more?
You are behaving like a company that is currently committing fraud.
Is this supposed to create trust?
You got the money. It can't be that hard to send me the code.

They aren't committing fraud, they're just not the best at handling mass amounts of congestion and things fall through the cracks. It's not okay but it's not fraud either since other people are obviously getting their codes.

Your best bet is to keep bothering the support bot or wait for a human to respond to you when they are able to. Might not be the answer you want to hear but it's all you really got right now. I'm sure you'll have things ironed out well before July.

[Glenfiddich]

They aren't committing fraud... It's not okay but it's not fraud either...

I didn't tell them that they are actually committing fraud.
I said, they are behaving as if....
The problem is.
My Bank told me that if want the Money back I have to file charges for Fraud.
Only with the Police Report in my hands they are taking steps to collect the Money from Square Enix.
Imagine that.....
I guess I would not need another code if I actually would file charges for Fraud against Square Enix

[Ardeth]

NA store same thing. I made a ticket, but this company is a joke.

[LuluVbritannia]

I tried to pre-order today, my payment went through but the order was cancelled though I was still charged.

Currently have a ticket open, but this is simply not acceptable.

[Glenfiddich]

Check this out.
After 3 Days and 2 Emails to the Support they sent me this:



It says. Pre-Order Dawntrail now and get Bonus Items immediately.

They really know how to say F..you.

[Sotaris]

Sotaris. Lets stop this.
Look. I'm guessing that you've got a Pre-Order code.
I didn't.
Perhaps I have to pay twice for the Expension without getting the Mount and the Minion.
I don't care about the Earrings. I've leveled all Jobs to Level 90.
So. You are the Winner. I am the Loser.
Friends?

Why were you sending me tells when I was afk in-game? Stalker vibes.

[Glenfiddich]

Why were you sending me tells when I was afk in-game? Stalker vibes.

I just wanted to sort things out in a more private fashion /whispers, and not here in the Official Forum.
That's why I've visited Lich and was looking for you.
But it's ok if you don't want to talk. You do you.
That's it for me. This is my last response to you here in the Forum.

[Sotaris]

There is nothing to sort out.
Sending me tells when I'm not seeking you out or want contact, lowkey crosses the line for me.

[Souljacker]

There is nothing to sort out.
Sending me tells when I'm not seeking you out or want contact, lowkey crosses the line for me.

That's not lowkey, that's outright crossing the line and its stalking. Period. We need to stop softballing stuff like this, it's why we have a friends list that doesn't delete from both sides when one person decides to end the friendship, it's why we don't have any way to appear invisible when online, this attitude that everyone should be available to anyone in the public at any time just because we're playing an mmo and it needs to stop.

Too many folks take advantage of SE not taking online safety and privacy seriously. I really wish SE would implement something a little more robust than just a block list that suffers all the same things we complained about in XI (not working under certain conditions i.e. zoning, etc).

[Glenfiddich]

That's not lowkey, that's outright crossing the line and its stalking.

Look. Sotaris is overreacting. Making a Drama out of nothing.
I noticed that she is angry. I didn't want to discuss this here in the Official Forum.
It simply isn't the right place. Why? Because people like you come running and want to be Part of a Drama that really isn't a Drama.
I din't know Sotaris exist before she respondet to my Post here.
She never told me that she does not want to have any contact.
I went to Lich. I've sent a ''Hi" to her. I've sent a follow up whisper to tell her that I'm from the Forum. Nothing more.
I waited a minute or so to see if she want to respond.
She didn't. So I left Lich and went back to Shiva.
That was it.
The Mods can check every Tell from my Chat Log to check if I really stalked her.
And they can check where I was and how long i was there.
She is just a Drama Queen.