Is there a community management team?

[CidHeiral]

A GM/Community Manager cannot be seen to be responding directly to player feedback/suggestions with any kind of opinion. It is not their job to comment on such things.

If they agree with the poster, then it can be interpreted as a promise that it will be coming and when it doesn't, the pitchforks will be hoisted and shouts of "liar, liar" will be too much.

If they disagree with the poster, then it can be interpreted as ignoring a paying customer, or be taken personally by the poster and who knows what kind of outcome that could lead to, because people be crazy sometimes.

It's lose / lose for direct interaction.

Pretty much. Not to mention once they start replying to threads every thread without a reply will devolve into "OMG NO CM REPLY SE DOESNT CARE GG DEAD GAME YOSHIP KICKED MY DOG" etc.

There's really no benefit to devs/CMs responding to threads here and in the worst case they would become targets of harassment by the various unhinged forum trolls. If I were them I would do the same thing and just silently collect feedback.

[CNitsah]

They told in the past they use the number of like a thread has to see what the player base see as a problem. The problem with that is that while it might be a good thing for japanese forum, using a like as an agreement form is not something that people do in the anglo-saxon community. People will rather open 50 thread about the the same thing that use the like function. Sometimes it takes (usually when someone repost a thread on reddit), but it's uncommon at best, but most of the times, 'likes' are used to tell "sick burn". It's convenient for SE to have one way to collect feedback, but you can't ignore cultural difference to that point.

[NanaWiloh]

A GM/Community Manager cannot be seen to be responding directly to player feedback/suggestions with any kind of opinion. It is not their job to comment on such things.

If they agree with the poster, then it can be interpreted as a promise that it will be coming and when it doesn't, the pitchforks will be hoisted and shouts of "liar, liar" will be too much.

If they disagree with the poster, then it can be interpreted as ignoring a paying customer, or be taken personally by the poster and who knows what kind of outcome that could lead to, because people be crazy sometimes.

It's lose / lose for direct interaction.

This says it all and why its left to Yoshi to acknowledge feedback if he chooses to do so.

[VerdeLuck]

There is a community team for the game but they pretty much only listen to the JP side. Look at all the responses the community team gives the JP side of the forums.
Here, we have 2 posts made by community streamers advertising their streams and introducting themselves, and then never posting again, along with the occasional GM moving a thread here or there.

They absolutely do not care about feedback from NA at all, they do not care to check on feedback or provide anything back unless you're one of a handful of streamers and influencers.
I have submitted bug reports on various job gauges having broken transparencies a month and a half ago and I have yet to get any response back on whether it's being investigated or has been thrown in the trash.
We have been giving feedback about Viera and Hroth headgear and hairstyles for 4 years with no response and no work done on it. Not even an acknowledgement of our issues or feedback.
At the same time there's clear, open feedback with the CN side, the KR side, and the JP side of the game with even some special changes to accomodate their players.

We cant even get live letters in a language we can understand without volunteer amateur translators from reddit translating it for us.
Face it, Japanese companies really do not care about the NA players base, we're a nice to have, but we are not the main customers and we will never be catered to or thought of when they are designing content for the game or looking at problems.
The devs are always going to trot over to the JP forums and read that instead.

[DrWho2010]

There is a community team for the game but they pretty much only listen to the JP side. Look at all the responses the community team gives the JP side of the forums.
Here, we have 2 posts made by community streamers advertising their streams and introducting themselves, and then never posting again, along with the occasional GM moving a thread here or there.

It isn't for you to pass judgment on how the community team conducts their business in each world region. You and I have no idea what their standard operating procedure is with respect to the forums. What you think the community team should or should not be doing has no bearing on the idea of "community support" at all.

They absolutely do not care about feedback from NA at all, they do not care to check on feedback or provide anything back unless you're one of a handful of streamers and influencers.

No feedback does not equal not caring. You just don't know either way how the result is tabulated so you make false assumptions on your part to satisfy your fragile ego. As well like it or not, streamers and influencers have more sway than a singular individual posting on a forum and can rally large groups of people to things, so it makes sense to pay a bit more attention to that than some rando on a forum.

I have submitted bug reports on various job gauges having broken transparencies a month and a half ago and I have yet to get any response back on whether it's being investigated or has been thrown in the trash.

Either you didn't fill out a bug report properly or it wasn't really a bug to begin with, or it's not worth putting aside resources for. But again, no response does not equal not caring.

We cant even get live letters in a language we can understand without volunteer amateur translators from reddit translating it for us.

We get the important ones translated. And you also know what happens when they are done with live interpretation? They are twice as long and we are all exhausted afterwards.
The community team will often recap in a live stream after and they always post a digest of the live letter afterwards. You are not missing anything other than minute banter between Yoshi-P and Foxclon.

Face it, Japanese companies really do not care about the NA players base, we're a nice to have, but we are not the main customers and we will never be catered to or thought of when they are designing content for the game or looking at problems.
The devs are always going to trot over to the JP forums and read that instead.

Have a snickers.

[NanaWiloh]

There is a community team for the game but they pretty much only listen to the JP side. Look at all the responses the community team gives the JP side of the forums.
Here, we have 2 posts made by community streamers advertising their streams and introducting themselves, and then never posting again, along with the occasional GM moving a thread here or there.

They absolutely do not care about feedback from NA at all, they do not care to check on feedback or provide anything back unless you're one of a handful of streamers and influencers.
I have submitted bug reports on various job gauges having broken transparencies a month and a half ago and I have yet to get any response back on whether it's being investigated or has been thrown in the trash.
We have been giving feedback about Viera and Hroth headgear and hairstyles for 4 years with no response and no work done on it. Not even an acknowledgement of our issues or feedback.
At the same time there's clear, open feedback with the CN side, the KR side, and the JP side of the game with even some special changes to accomodate their players.

We cant even get live letters in a language we can understand without volunteer amateur translators from reddit translating it for us.
Face it, Japanese companies really do not care about the NA players base, we're a nice to have, but we are not the main customers and we will never be catered to or thought of when they are designing content for the game or looking at problems.
The devs are always going to trot over to the JP forums and read that instead.

Blizzard does same thing to non NA players. Treats them like second class customers. What goes around comes around..

[VerdeLuck]

Blizzard does same thing to non NA players. Treats them like second class customers. What goes around comes around..

I don't play Blizzard games so I really don't care about what they do.

[OgruMogru]

Meanwhile EU sitting over here like NA's unnoticed blackened septic appendix.

[kyyninen_kirahvi]

Meanwhile EU sitting over here like NA's unnoticed blackened septic appendix.

It's somthing that happens every time with few exeptions. I mean the French and German have their own forums. The rest of Europe has to scatter where they can... (I know all 24 official EU languages is not possible, but still)

[NanaWiloh]

I don't play Blizzard games so I really don't care about what they do.

Ya and Blizzard handles their feedback in the same manner. If your not NA your feedback is meaningless.,Just how SE treats NA feedback as meaningless.