What's the point with that quite lackluster story in Endwalker?

[Absimiliard]

I just love Venat, and I thought that people who are angry might feel better if they see her as well. I didn't mean to make you angry, I apologize for that. But you're right, I'll switch it up

You know, to this day I can't figure out what it is about people criticizing the game that makes others want to mess with them. Kinda silly.