First time poster, just chiming it to say I've also sent a ticket through the trace log link provided by SE, as well as put in a support ticket asking for a more substantial response. Agree with most in this thread, trying to stay positive and push them to give a better response. Also on AT&T, Central time, Louisiana.

Most recent trace:

10 16 ms 43 ms 59 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
11 29 ms 24 ms 27 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
12 23 ms 22 ms 22 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
13 102 ms 101 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 111 ms 111 ms 113 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 111 ms 112 ms 120 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 * * 111 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * 111 ms * 204.2.29.241
18 * 110 ms 111 ms 204.2.29.122