Bad lag again with NTT's NA server network

[Krojack]

If this isn't fixed by the time the 6.4 patch comes out then I'll be filing a complain with the Better Business Bureau. Paying a monthly fee for a service that isn't usable due to technical problem on the companies end is unacceptable. Also their massive lack in keeping the customers updated couldn't be worse.

This is a problem that ANY competent NOC admin should have been able to fix within a few hours of it first happening.

[aerimisia]

I escalated my ticket again this morning asking if since they acknowledged there’s a problem if they have an ETA for it being fixed. If/when I hear back i’ll share it here.

[Uno_Amaretto]

I escalated my ticket again this morning asking if since they acknowledged there’s a problem if they have an ETA for it being fixed. If/when I hear back i’ll share it here.

You're going to get a boilerplate, canned "Thank you for your patience, unfortunately we cannot give you an estimate but we are totally working on it, for real" response.

[aerimisia]

You're going to get a boilerplate, canned "Thank you for your patience, unfortunately we cannot give you an estimate but we are totally working on it, for real" response.

I'm not even holding my breath for a real answer honestly. I'm just doing it to try and help keep pressure on them to do something. It's definitely wishful thinking that it'll make any kind of difference but at least I feel like I'm doing something

[Rexxus]

Seems to have started today.

[Lahtori]

Day 6 of being unable to play the game.

  
6     5 ms     7 ms     8 ms  ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
7     6 ms     8 ms     7 ms  ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
8    85 ms    82 ms    89 ms  ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
9   112 ms    86 ms    93 ms  ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
10    97 ms    79 ms    82 ms  ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
11    93 ms    89 ms    93 ms  xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
12    91 ms     *       80 ms  204.2.29.241
13    92 ms    90 ms    92 ms  204.2.29.6

[Kiralaj]

Also been have the issue for almost a week now. AT&T in Ky here.

[Krojack]

We're on day 6 of this problem now. From a customers point of view, this seems to be the new normal for AT&T Internet users if they wish to play FF14 on the NA servers. Unless you play the game between 2am and 10am EST, you will get on average 15-20% packet loss.

[ntt_routing_is_an_issue]

Since someone mentioned my graphs weren't helpful, heres raw MTR output for a 30 min sample

[Uno_Amaretto]

Nearly a 40 page thread. Nearly a week of this issue. One vague tweet about it.
This game is amazing and I have loved it to death for 10 years but the support and communication are F tier.

If you aren't held hostage by a house, cancel your sub. Don't recommend the game to anyone. Not until this is fixed.
I'm the biggest, most biased fanboy I know in regards to this game, but this is beyond the pale.