I got termination ban but I thought it was too harsh

[Themarvin]

The event was at 2:11 AM on April 11th. I was using my mouse macros to help me craft pots for my TOP static. I also watched TOP clear POV on youtube. But I was too tired because TOP took a lot of my energy that day. So I fell asleep on my seat. I waked up after 4 hours. Then, I saw my account logged out, but I cannot log in, I went to mog station to check my account and it was suspended.


WTF? Are you kidding me? During that time, I found I got an email when I fell asleep, it was at 2:32 AM. The email showed me, I violated three rules, so I got termination ban. Those rules were "Registered Users", "Cheating and Botting", and "PROHIBITED ACTIVITIES." LINK The "Cheating and Botting" I can imagine that were my mouse macros. But I had no idea about the "PROHIBITED ACTIVITIES." So I wrote a lot of account action review requests to support center to contact GM team to show/explain what "PROHIBITED ACTIVITIES" I did. All emails from support center didn't explain what "PROHIBITED ACTIVITIES" were. I was sad about the support center efficiency. After 2x days, the support center sent me this. LINK I didn't know what I wanted to say. I needed an explanation what "PROHIBITED ACTIVITIES" I did. I probably can explain maybe it was not me, or it was a slander. But you know, the support center didn't wanna hear what I said. They just sent me trash message to reply me useless answers.
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In short, you got yourself banned by using a third party tool, and yes GMs DO know which and how and how the game they work with works out... if you did not reply in your activities then they could easy see the logs of what you are doing, so you banned yourself.

But let it be a lesson in not using automated software that does not cope with how the ingame macros work....

They would probably had overlooked if you did something else, with some of the other prohibited activities, but since you scored in own goal they just added the other ones to it as well, their judgement is fair on the Mouse macro thing or botting activity, it is simply if you do not reply to them while doing certain options, theny they know what you are doing.