I always enjoy customization. But to be honest, there will always be the "best" set of gear, or choice of skills. And there will be elitists that only see that. They're not wrong, it's how they play. I don't like it, but I can understand it.

And WoW was really a terrible example. Before I quit playing last year they had streamlined new player areas, chopped up the talent tree, and removed skills that weren't used in the 'end game'. It's really bland and only getting worse.