I love the FFXIV community. Full stop. That's a complete sentiment. At 600 days subbed to FFXIV, I can now say wholeheartedly that you folks are a great breath of fresh air after well over a decade of my active subscription time in WoW. Seriously, I mean that.
What is true at the same time is that some of you folks really do have your own, less obvious brand of toxicity. In order to fit it on a bumper sticker in my head, I've often summed it up like this:
The WoW community is toxic because they are permitted the freedom of an expedited path to the endgame, where they then gatekeep each other directly to each other's faces.
The FFXIV community on the other hand are toxic because they often demand that the game do the gatekeeping for them, so they can (and depending on who you ask, must) be all smiles to each other's faces.
In both games, no one, absolutely no one is going to view anything before the level cap (or in FFXIV's case, the end credits of the MSQ, which literally unlocks the whole game) as worthy of stopping them from getting there... because it's not meant to be. Indeed, the longer the MSQ goes, the less it has a "right" to tell anyone "welp, guess you stop here, you're just not good enough." "Very easy" for solo duties and the echo for trials (whilst they are still mandatorily group endeavors) are... part of the deal of "I bought this." It's not the MSQ's job to filter people, no one is obligated to "get good" to see the end credits. In my opinion, and that's all this all is, FFXIV handles *most* of this admirably. Within another expansion or two, no one in community parties will get a say as to who gets to the level cap and finishes the core story. That's how it should be. And it can't easily turn into WoW with the extreme "face to face gatekeeping," not with anything "baseline," because it's still FFXIV, where actual community moderation still happens.
It's been well documented across the MMORPG development sphere that when faced with unreasonable "get good" moments in content clearly intended to be cleared and beaten by everyone, people don't "pull their socks up," they quit. Squeenix doesn't want that. The MSQ will remain the height of approachable and defeatable, and folks that don't want that... will just have to accept that. FFXIV's MSQ is too long and too mandatory to be too hard. It's an engaging, guided tour, not a skill testing obstacle course, and thank goodness for that.