Churro, none of these things at this point really matter anymore. While everything you've said is most likely true, the fact that hrothgars have been neglected and viera has had the spotlight is undeniable. Viera is the more customisable race. Male vieras are a thing.

Now shift the work on hroths, please. That's all that we ask. If the problem is the head, release the head customisation at the aesthetician. If only existing haircuts are added to all heads, make them good looking and let us keep our ears. If no race specific haircuts are made, LET US KNOW, and if they are, make them available with every head. Headgear would be nice for at least for the artifact sets. Square has had the time since hroth release to see what people want with them and now act surprised? If they have no interest in the race they should say it out right.

Hrothgars are filled with bad design but that is not an excuse to continue to do things badly.