Quote Originally Posted by Kes13a View Post
lets put it this way.

account billing and customer service are not the same people. if your account is set up to auto pay, it auto pays. doesnt care if you are banned or not unless the account is terminated by customer service.

a temporary suspension will not stop the billing process. you may not like it, but regardless of the circumstances, the account was banned for activities, not terminated. for that reason, the billed "play time" continues, whether you can access the account or not. if you can refrain from the way you put things in this particular reply, they may even credit time, who knows. but venting all over them will ultimately solve little.

ethics has little to do with it
Ethics has a lot to do with it actually. Regardless if a business's departments are separate, they are still the same company, and should be aligned operationally. If you are going to charge consumers for services they do not have access to (whether its common practice or not) is not ethical..no matter how your account billing is set up, ESPECIALLY, if there is no way to cancel those payments, or contact anyone to resolve it.