And more importantly:
IT'S NOT OUR JOB TO COME UP WITH THE SOLUTIONS.
We don't get paid to design the game.
Our responsibility is to detect the issues we have as paying customers (and we have, time and time again). We don't have to come up with the solutions as well. Saying otherwise is just passing the buck from the designers to us.
We've done OUR part, the dev team needs to do theirs. They can either meet us in the middle somewhere, or ignore us and watch the healers continue to leave.
Which is probably, IMHO, why they're designing systems to play solo.
Dungeons don't need a healer at all
The first 3 stages of the normal 8 man were completed without a healer
The first stage of the savage 8 man was completed without a healer
The first two EX trials were completed without a healer.
Healers are essentially pointless in current FFXIV content. That should be the feedback they are receiving.
Except when we tried to bring that up,
our question was blatantly miscontrued and we were to told to go play ultimate if we were unhappy.