Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with various connection issues on the game via the Playstation 5 and Windows platforms. Please provide the following information:

- Are you using a wired or wireless connection? If so, which ones for each platform?
- Do you have any firewalls or anti-virus software installed on the Windows PC machine? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does the issue only happen with one specific character or time frame? Please clarify.
- Character Name and Server affected by issue:

We look forward to your reply back.

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