PS5 Version big issues !

[Katsu-kai]

Hi community (and devs, i hope u reading it to !!) Im here to communicate and give free my frustration with the ps5 version. So first things first. WTF is wrong with the ps5 version ? I mean no 60fps in 4k mode (i can live with it, i try) ? Ok but the bigger issue, no stable 60 fps in 2k mode ? Common the ps4 version makes it easy in backward compatiblity mode on my ps5. It should not be so hard, dunno read more stack overflow or something, i belive u can make it !! Its about 6 month off the ps5 releas if im right ? My boss would fire me if i could not get thing fixed in this time, its about 6 sprints i belive by you. And no communication that you gonna fix it or not ? Common do you have you clients for morrons ? Communicate something atleast. Be clear with your costumers atleast, we deserve it ! And anyway the game is great i love it ! Peace, may the darknes be with you. Second thing, the mouse dosent work on the web sites on ps4 version - i have to use the gamepad. On ps5 game version the mouse works flawlesse. Greetings

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with various performance issues of the game on Playstation 5. Please try these general troubleshooting steps to see if they may help:

If visual effects and graphics are not being rendered properly, it is possible that the installed data has been corrupted or there is an issue with the console. Please try these troubleshooting steps to see if they resolve the issue:

■ Perform a system update on your PlayStation®5/PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.

Additionally, if you are using the Playstation 5 specific version of the game client, try using the Playstation 4 original version to see if that may help as an optional solution. We hope this information is helpful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.