1 month since a Community Manager has posted anything

[Larirawiel]

https://www.twitch.tv/finalfantasyxiv

They play the game at the moment. So they are active.


Cheers

[StriderShinryu]

Alternatively instead they just work on compiling feedback, making community events, etc. Probably for a lot of employees this situation is nicer. Still would be nice to have more interactions. But I'm not sure how you could ensure it was going to be a net positive for everyone.

While I don't think you're wrong about how players will likely take any kind of response at all (heck, look at the forum regulars who still routinely dig up things YoshiP said 7 years ago as "proof" of how he's just a blatant, intentional liar) I do think there's a middle ground that can and should be achieved.

I don't really expect the community team to actually, directly speak as if they are the developers. I do, however, expect them to actually engage with the player base in a meaningful way more than once every 6+ months. They should, for instance, be able to clearly state exactly what information is being put forward to the developers, as well as in what format it's being put to them. They should be seeking clarification if any of the information they've gathered is either incorrect or lacking in detail/context. They should be able to gather any feedback or pushback on decisions the developers make and be sure to take that to the developers to get some sort of response. They should also be much, much more proactive in actually making sure messages from the developers get to the players in a timely (and official) manner so that non-Japanese players aren't left trying to piece together information that was released only in Japanese and then subsequently translated by fans because no one official is bothering to do it. As much as I respect and appreciate the fans who do fan translations, there is no excuse for them having to do it when it should really fall into the job description of those literally employed to engage with the non-Japanese audience.

So, yeah, the community engagement team are not developers and they shouldn't be speaking as if they were, but there's plenty they can do as community-developer liaisons and middle men that they clearly aren't doing.

[EagleDynamics]

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

I see them still routinely deleting posts but they hardly post anything themselves lol.

[RitsukoSonoda]

I see them still routinely deleting posts but they hardly post anything themselves lol.

Well when a majority of the posts are ppl insulting the devs or more recently making excuses to not follow the ToS is there actually a need to post anything? A response from them is more likely to just make the problem worse.

[aveyond-dreams]

Remember when they randomly deleted the Male Viera megathread out of nowhere prior to their reveal at fanfest? Man was that a wild time.

[EagleDynamics]

Well when a majority of the posts are ppl insulting the devs or more recently making excuses to not follow the ToS is there actually a need to post anything? A response from them is more likely to just make the problem worse.

theyre moderators. they can control what gets posted and what doesnt. they can absolutely make a post saying to "stop insulting devs" if they wanted to and they can even add new rules restricting whats said on these forums. they just need to put in the effort into doing so lol.

[Jojoya]

Community Manager and Forum Moderator are two different positions. Better not to confuse one with the other.

Lack of a post from a Community Manager doesn't mean they aren't reading and passing on feedback. There's also a lot more to their job than just collecting feedback.

Imagine all the "give me attention, senpai" posts that would appear if the Community Managers were posting in here regularly.

[SieyaM]

The problem with a lot of feedback from this forum is that it offers hundreds of different solutions to the same problem, and if the devs ever actually chose one and used it then there would be thousands of complaints from people whose solutions they didn't use. The only thing that seems to have any kind of real unity is the recent SAM changes.

[BrokentoothMarch]

theyre moderators. they can control what gets posted and what doesnt. they can absolutely make a post saying to "stop insulting devs" if they wanted to and they can even add new rules restricting whats said on these forums. they just need to put in the effort into doing so lol.

I don't think you understand how to moderate. Bless the stars then that you're a random nobody. Your post reeks of power trip potential.

The problem with a lot of feedback from this forum is that it offers hundreds of different solutions to the same problem, and if the devs ever actually chose one and used it then there would be thousands of complaints from people whose solutions they didn't use. The only thing that seems to have any kind of real unity is the recent SAM changes.

Aside from being hilariously wrong, that's not the point of this thread.

[EagleDynamics]

I don't think you understand how to moderate. Bless the stars then that you're a random nobody. Your post reeks of power trip potential.



Aside from being hilariously wrong, that's not the point of this thread.

hmm this reeks of bait. to bite or not to bite. that is the question.