1 month since a Community Manager has posted anything

[Henji]

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

[Denji]

Last time this happened to a square game it immediately collapsed in on itself.


lmao.

[Nav_Fae]

The managers are scared to speak with us "karens"

[Soge01]

I thought Titanman was our community manager. xD

[Lihtleita]

afaik its the same person whos the community manager for xi, so maybe hes just busy with the anniversary this month

[Nethereal]

afaik its the same person whos the community manager for xi, so maybe hes just busy with the anniversary this month

Time to make a XI account and post in their forums about community interaction.

[Imora]

Time to make a XI account and post in their forums about community interaction.

GL, it's even more convoluted than making a xiv account. By a gross order of magnitude.

[Larirawiel]

The community managers are more active on other social media channels like Twitter.



Cheers

[StriderShinryu]

The community managers are more active on other social media channels like Twitter.

People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

[Nav_Fae]

People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

The only time I ever see them interact with anyone on that account, it's either with another verified company or a verified content creator. And when they do say something, it's almost always a meme.

Also if SE's social media account is anything like Amazon's (because I have worked for Amazon's social media account on Twitter before). Their posts would have to be verified by a superior operator before they can be submitted and the ones behind the screen are almost certainly not GMs capable of handling actual GM issues. Hence why they often only post PR and memes. Private Messages involving things like harassment that the account receives are forwarded to an entirely different department that addresses them that specializes in addressing them. They usually have bots but it's less for posting and more for moderating the operator on media account.

One of the rules we had on Amazon page is that if someone made a comment like "Are you guys made to pee in bottles?", those are the comments we were tasked with to reply with "No". We also had to address any comments that says anything bad about Bezos. But one thing we almost certainty do not do is collect actual feedback there. As that was not our job. We're hired just to basically say "Thank you for choosing Amazon" and comment on a pet pic or a baby picture now and then that was occasionally posted. Negative comments were either often ignored, deleted, made hidden. or reported to Twitter directly if it was that extreme.