The main thing that rubs me the wrong way is that somehow they're completely oblivious to polite, intricately worded feedback and requests but somehow always manage to be led astray into pursuing whatever the Twitter community is outraged over at the time.

One has to question why they're made aware of a vocal minority demanding male characters to be granted the ability to use the infamous 'Karen' hairstyle or latest dress despite hardly anyone actually using either...but the consistent requests for male characters to get more muscle definition, facial hair and tattoo options - namely stuff that the majority of men actually approve of as an option - repeatedly catches the development team off guard.

Even obscure requests such as the 'concerns' over the soon to be changed term 'Beast Tribe' seem to make it to the development team, yet in a recent Live Letter Yoshi-P declared that he couldn't understand why Emet-Selch was so popular.

I rather suspect that part of the issue is the development team deliberately distancing themselves from feedback that isn't carefully curated and the other half of the problem is that they're relying on community 'representatives', community managers and 'localisers' who largely ignore anything that isn't Twitter or Reddit where FFXIV related discussion is concerned.

As it happens, neither Twitter or Reddit are good places for getting feedback related to the actual game given that the bulk of discussion there is about canon characters, self inserts and largely inconsequential matters in general.