Housing update 3 is up.

[Manofpassion]

You can't triple-quadruple-pentuple check every single update you do, it's not financially feasible or justifiable just to catch the ONE time something messes up.

Cause what this forum shows is people absolutely cannot wait for ANYTHING.

People continuing to try and justify all the absolutely ignorant things they said while being mad is not.

You mean by like.. implementing a system wherein it removes the need to sit at a placard for hours and hours a day mindlessly clicking on something only to be beat out by people who are using scripts instead? Like that? Yeah yeah, y'all want instanced housing and that would solve every single problem until it doesn't.

.. this is one of the Karen-est things I've read all day, and I have to talk to Karens.

Fair enough if that's what you think, but you are taking the frustrations towards the housing team very personally.

Just to refute some of your points however:
True, you can't quadruple check everything. But it's apparent it isn't the one time something acted up, the problem is widespread. What's done is done now, if they have QA after this, then people will forget in like 6 years.

Thinking people are just mad it took new housing 4 years to be honest. If you make people wait 4 years, shit the bed, then make them wait some more, customers aren't gonna be happy. I don't think it's unnreasonable to see the playerbase's patience wearing thin. 4 years since shadowbringers and hroths just get jellybean hair. The whining is warranted when your race is is consistently treated as secondclass imo. We are assured things will be improved, but it took seven years for living dead to be improved. I don't even know if I'll be alive in 7 years to be frank. I would like hosuing fixes to happen sooner than those two things, and currently I have my doubts.

I'm not sure how much praise to give to the housing team for removing the mashing at placard night after night to be honest. How that got greenlit at all i don't understand. Should have been like that from the start, but it's easy to just point fingers. While the change is appreciated, I don't think a lot of people will feel overly grateful. Still good, but if someone makes a mess and cleans it up later, I'm not gonna lavish them with praise. Seems like something that should be expected, to me personally.

The last point you made I find curious. I myself grew up in East Asia, in Hong Kong. It is very much the norm here when a mistake is made, extra lengths are taken to ensure things are done to compensate people who are affected. I have had to do it myself multiple times when I worked there since I fuck up all the time kek. Is it uncommon in the west to expect mistakes be improved upon and customer service to that length? I find it interesting that in the west that people don't expect anything of the such from companies, and often defend the companies bottom line.

Apologies for shoddy formatting, am on mobile.

[Gemina]

Except in Follow up #3, under the "Winning Lottery Number of 0" section it clearly says :

"Once this issue has been resolved, and lottery results can be relayed to the housing data servers without issue, it will be possible to confirm the lottery winners. Furthermore, players who registered for the lottery at the affected plots will not be required to register a second time. We ask for your patience as we work to recover data containing the results for these plots."

Nothing to misinterpret. We will not have to reenter. However, as we can't see who won and who lost, I agree people should curb their enthusiasm. I got the 0 bug and am prepared to see "better luck next time", personally. Though if someone was the only bidder, the plot goes to them, period.

That's just it. I have no doubt that they will spare no expense to do what they can, and I know NO ONE wants to hear what I just said; but the words that explicitly state the proper owners will be rewarded their plots have not been said, and players are rejoicing at promises the dev team has not made.

My warning stands. Firmly.

[Novae]

Good ! I will finally be able to build an army of submarines and start a global underwater invasion.

[Mirhd]

That's just it. I have no doubt that they will spare no expense to do what they can, and I know NO ONE wants to hear what I just said; but the words that explicitly state the proper owners will be rewarded their plots have not been said, and players are rejoicing at promises the dev team has not made.

My warning stands. Firmly.

...? There seems to be a misunderstanding, here. If you refer to people who have convinced themselves they have won, again, I agree they should dial it back as we cannot see who won and who lost, just the ever-present 0. They might have won, they might not have won. We don't know yet. However, post #3 is quite explicit in that those who placed bids on a plot will not need to place bids on the same plot again, win or lose. The information is there, just not accessible to us currently; it's sitting in limbo. I'm not sure why you think people will have to enter the lottery again on the same plot.

[Rilifane]

...? There seems to be a misunderstanding, here. If you refer to people who have convinced themselves they have won, again, I agree they should dial it back as we cannot see who won and who lost, just the ever-present 0. They might have won, they might not have won. We don't know yet. However, post #3 is quite explicit in that those who placed bids on a plot will not need to place bids on the same plot again, win or lose. The information is there, just not accessible to us currently; it's sitting in limbo. I'm not sure why you think people will have to enter the lottery again on the same plot.

And adding to this, since they have stated quite clearly that the results are already fixed and it was simply a communication error, if someone was the only bidder for a plot (or their FC the only bidders) they're guaranteed to have won. Nobody else could've been chosen as a valid winner so whether the server communicated it right away or the winning number is assigned manually, only bidder = win. Simple.

[Mirhd]

And adding to this, since they have stated quite clearly that the results are already fixed and it was simply a communication error, if someone was the only bidder for a plot (or their FC the only bidders) they're guaranteed to have won. Nobody else could've been chosen as a valid winner so whether the server communicated it right away or the winning number is assigned manually, only bidder = win. Simple.

Yeah, I mentioned that in the post Gemina quoted. I mean... it doesn't get more clear than what they said in that post. /shrug. I think people are stuck in the "expect the worst possible outcome" mindset. I mean... I get it, I'm not happy about the situation either and it wouldn't be an issue if they ditched the silly ward system years ago, but they're working on a fix, and they got back to us pretty quick.

[Krotoan]

Fair enough if that's what you think, but you are taking the frustrations towards the housing team very personally.

I'm not sure how you got that. I'm pointing out that even though the team has not only apologized and given a valid reason AND explanation for the problem, people are continuing to shove their ignorant takes out as if they're some sort of justification for continued salt.

Just to refute some of your points however:
True, you can't quadruple check everything. But it's apparent it isn't the one time something acted up, the problem is widespread. What's done is done now, if they have QA after this, then people will forget in like 6 years.

Which refutes what? The problem happened on live servers. We are not privy as to the factor that caused it. It could be that the problem only happens when people of a certain data cluster on the disk have a bid combined with the differing lag between servers and verification ONLY present on the live servers. The fact stands you cannot conceivably test every single eventuality and remain competitive and viable as a company.

Thinking people are just mad it took new housing 4 years to be honest. If you make people wait 4 years, shit the bed, then make them wait some more, customers aren't gonna be happy. I don't think it's unnreasonable to see the playerbase's patience wearing thin. 4 years since shadowbringers and hroths just get jellybean hair. The whining is warranted when your race is is consistently treated as secondclass imo. We are assured things will be improved, but it took seven years for living dead to be improved. I don't even know if I'll be alive in 7 years to be frank. I would like hosuing fixes to happen sooner than those two things, and currently I have my doubts.

Again this doesn't refute what I said. People are understandably mad for whatever reason their thing didn't get the attention they wanted. This isn't an excuse to try and defend mad takes, especially when the company is in the process of fixing their mistake. Mistakes happen and will continue to happen, this isn't in any way a validation for being irrationally mad about things.

I'm not sure how much praise to give to the housing team for removing the mashing at placard night after night to be honest. How that got greenlit at all i don't understand. Should have been like that from the start, but it's easy to just point fingers. While the change is appreciated, I don't think a lot of people will feel overly grateful. Still good, but if someone makes a mess and cleans it up later, I'm not gonna lavish them with praise. Seems like something that should be expected, to me personally.

You're not even giving praise, you were saying they're doing nothing to improve it when they demonstrably are. The IDEA behind the housing system FFXIV has was pretty unique. It turned into a mess in implementation because of the demand and continues to be a mess because it's built on a system that cannot scale. What they SHOULD do, in my opinion is to at least add other avenues for people to participate in outside decoration and gardening (say instanced gardens via something like a "greenhouse" attached to apartments.)... good ideas or not, the current system, when a player can participate, is fun.. the problem is there's just not enough seats for everyone on the ride.

The last point you made I find curious. I myself grew up in East Asia, in Hong Kong. It is very much the norm here when a mistake is made, extra lengths are taken to ensure things are done to compensate people who are affected. I have had to do it myself multiple times when I worked there since I fuck up all the time kek. Is it uncommon in the west to expect mistakes be improved upon and customer service to that length? I find it interesting that in the west that people don't expect anything of the such from companies, and often defend the companies bottom line.

I expect when someone makes a mistake that the problem be fixed and the amount of inconvenience to be minimized for that fix. It's NICE to have extra recompense for heavy inconvenience but I don't EXPECT it and my future business only depends on whether the company in question gets me what I payed for or should be entitled to in whatever transaction happened in the first place. Saying that them fixing the problem and apologizing for the inconvenience AND explaining what happened (which is a layer of transparency lacking in a lot of live-service games), isn't enough sounds incredibly over-entitled to me. The actual amount of anything lost as far as time or gil is exceedingly minimal. You are now being asked to wait for them to make sure the fix doesn't make things worse. That should be plenty enough. You don't need kowtowing on top of apologizing and resolution of the problem.

Apologies for shoddy formatting, am on mobile.

It looks fine. Thank you for using paragraphs.

[Gemina]

...? There seems to be a misunderstanding, here. If you refer to people who have convinced themselves they have won, again, I agree they should dial it back as we cannot see who won and who lost, just the ever-present 0. They might have won, they might not have won. We don't know yet.

Yes, this is what I mean. I believe I understand all the updated information by Yoshi, the information available to them, and how they are going to go about tackling the issue. I don't think anyone will have to re-enter anymore. But again, the words that ensures everyone will be properly rewarded have not been specifically stated, and because they can't be said. Not with confidence.

The only breath and trying to exhale here is to implore everyone to wait until this is resolved before they start jumping for joy.

[Katalyn]

Yes, this is what I mean. I believe I understand all the updated information by Yoshi, the information available to them, and how they are going to go about tackling the issue. I don't think anyone will have to re-enter anymore. But again, the words that ensures everyone will be properly rewarded have not been specifically stated, and because they can't be said. Not with confidence.

The only breath and trying to exhale here is to implore everyone to wait until this is resolved before they start jumping for joy.

https://na.finalfantasyxiv.com/lodes...61dd19fcd630f2

In regard to the ongoing housing lottery issue, for those seeing the correct lottery results, we ask you to please proceed with finalizing the purchase of the plot of land. If you have already finalized your purchase of the plot of land, please continue to enjoy the housing feature. Further bug fixes, or upcoming measures to restore lottery result data, will not result in a redo of the lottery.

There will be no adverse effect from the lottery data restoration, but in order to address the issue swiftly, we would appreciate if you could please finalize your purchase of the plot of land.

Producer and Director Naoki Yoshida has posted a follow-up regarding the ongoing housing lottery issue, which can be found here:
https://sqex.to/w1nXt

Once again, we apologize for the inconvenience.

I think this says their plan is to correct the 0 error by awarding the plots to those who won the plot. In the bolded part he clearly states they are going to restore the data (the winners that didn't get properly communicated to the housing server) and most telling there will be no do-over of the lottery.

I don't think you'll see the phrase "everyone will be properly rewarded" because that is highly subjective, especially since there seems to be people who still think the actual drawing was bugged as opposed to the reported error that the drawing was fine, and the bug was in the transferring of those results to the housing server.

[HisShadowX]

That's just it. I have no doubt that they will spare no expense to do what they can, and I know NO ONE wants to hear what I just said; but the words that explicitly state the proper owners will be rewarded their plots have not been said, and players are rejoicing at promises the dev team has not made.

My warning stands. Firmly.

Your kindness radiates off of you. Whether I disagree or agree with a post you have you are one of my favorite posters.