The Devs aren't your personal friends and valid criticism isn't "harrassment"

[SherlottaEryut]

These people need to stop taking these valid points of criticism as a personal attack to themselves nor do they need to find every excuse to let them slide. We are paying for a service and they are paid to provide a service.

It's sad, but I do think the game's downfall will be caused by the people who are too positive to give the game any form of criticism. By not giving the developers feedback, the developers will think everything's okay and they should carry on as normal.
People keep speaking of these death threats that're always spoken of, but never actually seen. I'm not saying these things don't happen, but in the past 2-3 weeks I have not seen a single death threat towards Square Enix. I have only seen people expressing their frustration and rightfully so.

We pay a subscription, if the developers want our continued support then they should take our feedback into account, at the very least acknowledge it. Especially when it's the majority of the community giving the exact same feedback, and have been suggesting for years.

[jpr]

We pay a subscription, if the developers want our continued support then they should take our feedback into account, at the very least acknowledge it. Especially when it's the majority of the community giving the exact same feedback, and have been suggesting for years.

This, this is the biggest issue right now. If devs addressed any common topics on forums (if they are aware, if any changes are planned, why, why not, what statistics are they using), that would make big difference.
It may be that changes are already planned, or that only miniority is unhappy and it will not be changed. But now playerbase is blind, not knowing what to expect

[StriderShinryu]

This, this is the biggest issue right now. If devs addressed any common topics on forums (if they are aware, if any changes are planned, why, why not, what statistics are they using), that would make big difference.
It may be that changes are already planned, or that only miniority is unhappy and it will not be changed. But now playerbase is blind, not knowing what to expect

Very much this. I don't think the developers need to explain every little thing they do, have done, or are planning to do. It's their game after all, and they should be the ones to design it. I also doubt we'll ever see any actual detailed statistics on things because that's just not something any company just gives out so it's silly to expect it (and most people demanding it are just doing so because they've convinced themselves that these "hidden" numbers will validate their own perspective). But what we do need is more actual two way communication and engagement from those whose job it is to do so.

We never really know what feedback from here is actually making it to the devs and, if it is making it, what form it's taking. Is it what's actually being discussed or is it a watered down, blunted, point form version? Take the Healer debate as an example. Healers have a variety of complaints and issues ranging from their role/necessity in combat to how lacking the healing jobs are engagement wise in all levels of combat encounter when healing isn't needed. It can be a lot to take in, but it's all important and there have been some very well stated examples and suggestions given by the players. But the message that actually seems like the devs are being given is "lol the healers are just saying the game's too easy again lol" which is potentially why Yoshida's response was "Well, they should just wait until Ultimate comes around."