Broken Lottery, Please Rollback

[HyoMinPark]

the armchair devs sure come out of the woodworks to claim something isn't possible when it comes to keeping their own gains

It doesn’t take experience in coding to realize that rolling back one account or one plot is a lot easier and far more feasible to do than rolling back entire housing wards. This affects not only Ishgard but the other four as well. It has very little to do with “keeping their own gains” and everything to do with logic and practicality. This argument fails to take either into consideration simply because it goes against the hand wavey and finger pointy premise of it.

[Yuantis]

I hope they do it. Very unfair how many got screwed over a bug.

[The_Distinguished_Anarchist]

People who lost when they were the only one's that bid on the house should be given the plot they bid on. That is the only fair way to address this problem.

Just telling them, "Oh well they can enter when it comes up again," is not a solution because now there will be far more people bidding because there are fewer plots remaining.

And someone who lost to no one, only to then lose again in a new round of bidding will forever be that group of people who were cheating out of a house that was rightfully theirs due to a bug.

[Tsumdere]

I was among the lucky ones who won their house, already applied expensive house skin (shirogane castle walls, large), and put down some long carried decorations, trees and whatnot. The idea that all of it will get scrapped and i'd have to go through all this AIDS again is just as absurd andfirmly believe they won't do that. What I do want tho, is that the ppl who lost to ZERO, those ppl should be re-run. And if they were the only participants, they should be given the house outright. Sure, put some human resources into it and sort it out, possible the coder genius who is about to be fired for this, let them atone by fixing it individually!!! Might take a few days. But rolling EVERYONE back?? no, that's just NOT going to happen.

Absolutely agree.

I feel for the people who lost their houses to a coding error, but rolling back everyone is not the solution. There are already a ton of houses in my ward that put up expensive houses and were ecstatic themselves. I finally won a house myself and I have been trying to get a house since Sophia dropped (Balmung life - I joined that server as a new player because of my friends). I would be absolutely devastated if they took that away from me instead of going through each house individually.

But spend the man-power to give the houses that glitched out to their proper winners? Absolutely. New wards to compensate for this? ABSOLUTELY.

[Dustytome]

Update on the issue:

Hello, this is Naoki Yoshida, Producer and Director of FINAL FANTASY XIV.

I sincerely apologize for the inconvenience caused by the issue with the housing lottery system. Allow me to explain the current situation and our next steps as we investigate the problem.

Firstly, we understand that this is a major issue, and are prioritizing our investigation into the matter. We are working to identify the issue in the corresponding program; however, as the process is very complex and there are many patterns involved for the lottery conditions, it will require some time to pinpoint the problem.

We sincerely apologize for the inconvenience, but we ask for your patience a little while longer as focus our efforts on the investigation.

As we investigate and address the issue, we will be extending the result announcement period which was previously set to end on Wednesday, April 20, 2022 at 7:59 a.m. (PDT).

* We will not enter into the next lottery cycle until the investigation is complete and the situation is addressed.

We apologize for the inconvenience this is causing to our players. We will continue to work on identifying the cause of the issue and addressing it so that the lottery system correctly determines the winner and displays the proper results.

[FaytCruz]

Yeah that means instead of Wednesday being the end of the result and being of the new lottery for whatever left means now got to wait till Thursday or later for results and watch them tell you sorry for the trouble but gonna have to enter a new 5day lottery period and hope dosent screw up again

[Faafetai]

This happened to all three FC's I know that were looking for a house including my own. I will get a picture of mine, but wow. No one bid because everyone was being cordial and not betting on houses so everyone got an FC house and we all lost to 0. Brilliant! Can we fix this and give the ONLY person biding on an FC house the house please instead of losing to an invisible participant. What a 'lottery' when 0 won a ton and it wasn't even a participant.

Yeah that means instead of Wednesday being the end of the result and being of the new lottery for whatever left means now got to wait till Thursday or later for results and watch them tell you sorry for the trouble but gonna have to enter a new 5day lottery period and hope dosent screw up again

It will mess up again until the 50/50 chance of you winning to 0. with ffxiv rng that could be months, years, or next lotto. They need to fix this by only pooling from actual participants in the lottery not also 0 which isn't a person.

dev response

I would like for him to just give everyone who bet against no one their darn fc house. For the love of all things just go into the code give character house. Done. It is like this in every back end for any game I have worked in similar to when they give you item you never received from mogstation or replace an item you may have deleted by accident. There should be a variable in the code that is a yes or no does this person have house and what the house is.



I don't even know if I should accept the refund.

[Juyira]

It's like 5am in Japan too, geez.

[Dustytome]

Yeah that means instead of Wednesday being the end of the result and being of the new lottery for whatever left means now got to wait till Thursday or later for results and watch them tell you sorry for the trouble but gonna have to enter a new 5day lottery period and hope dosent screw up again

There's quite a bit to sort out. The bug where there were bids but it says there were none is holding the bid gil hostage, so even if they just go that route, they still need to ensure refunds can be processed for those bids. If they instead do a reroll, they need to make sure there's appropriate time for players to be notified and then a buffer period to claim the plot. They can't just assign the plot to winners due to fcs being able to bid on multiple plots.

[Faafetai]

There's quite a bit to sort out. The bug where there were bids but it says there were none is holding the bid gil hostage, so even if they just go that route, they still need to ensure refunds can be processed for those bids. If they instead do a reroll, they need to make sure there's appropriate time for players to be notified and then a buffer period to claim the plot. They can't just assign the plot to winners due to fcs being able to bid on multiple plots.

Many fc's didn't bid on multiple plots. They should be able to allow for the only person in an fc who bid on a plot against no one to win that plot. I am purposely not excepting the refund in hopes it serves as proof I bid on that plot and was the only one to do so. I should have been counted as the only participant and won the plot by default as so many others should have. The fact that you could lose to no one is painful. I wish to also know if people will be barred the 30 days before bidding again, so one person from my fc will have to bid instead of me. Which thank the gods I was the only one who bid this time around and we didn't go all in on not winning.