the normal content is too easy

[ForteNightshade]

Ask Wildstar how well it went for them when they catered to the specific population that was high end raiders.

They quickly found out that that population is actually a niche.

Except nobody is asking for FFXIV to be "hardcore" focused. This is a constant strawman people love to bring up whenever someone remotely suggests the game is simply too easy. There's such a thing as a middle ground between easier content and baby's first MMO. FFXIV falls into the latter category where the game is almost impossible to fail until level 70. And even then, remains incredibly easy. Healers asking for more engaging gameplay, be it in the form of additional DPS abilities or higher outgoing damage, aren't asking for the game to become hardcore. They want something to do besides spam one button.