Endwalker Collectors Edition - Figurine knee and leg broken off - poor quality

[Furukawa]

Alright, just heard back from the warranty department here. This is what they said.

Greetings, <redacted>,

Due to the Paladin figure being a pack-in item for the Endwalker Collector's Edition and cannot be resold, we will not be requesting the defective item to be returned. Instead, we request the figure be disposed of while we are in process of shipping a replacement.

Also, as we will need to inspect the figure to ensure the replacement is non-defective as well as this being part of a pack-in item that had other items included, this will be an open item replacement. All precautions will be taken to ensure the figure is packed in a sterile environment and protected for shipment.

They then requested personal information such as name, address, phone number and email in order to get the ball rolling. Hopefully they will respond this way to anyone looking to replace their broken statues.

i got this exact same email. i replied back asking if the figures would be reprinted since the quality is nothing like what they showed at Fan Fest. This is their response.

Unfortunately any rumors of re-printing the figures or pieces of the figures are unfounded. The replacement figure that will be sent will be from the stock replacements set aside for Merchandise inquiries. We will proceed with the replacement procedure, and provide the shipping confirmation number when applicable.

Well i guess that’s it for Square Enix figures for me. They have lost a loyal supporter.

https://imgur.com/a/WnJjLYz

[Vahlnir]

i got this exact same email. i replied back asking if the figures would be reprinted since the quality is nothing like what they showed at Fan Fest. This is their response.

Unfortunately any rumors of re-printing the figures or pieces of the figures are unfounded. The replacement figure that will be sent will be from the stock replacements set aside for Merchandise inquiries. We will proceed with the replacement procedure, and provide the shipping confirmation number when applicable.

Well i guess that’s it for Square Enix figures for me. They have lost a loyal supporter.

https://imgur.com/a/WnJjLYz

Honestly, I'll just be happy to get one that's in one piece. Obviously I want the level of quality that they showed at Fanfest, but other than the head (which isn't a huge deal breaker for me) I think they accomplished that. Provided it's not broken into pieces to begin with.

[Chris52501]

Honestly, I'll just be happy to get one that's in one piece. Obviously I want the level of quality that they showed at Fanfest, but other than the head (which isn't a huge deal breaker for me) I think they accomplished that. Provided it's not broken into pieces to begin with.

I could already tell as well that it wasn't going to be Ultima or Odin quality because that would be $300 prices tag lol. Im In the same boat though as im just happy to get a figure thats not broken so my set can actually be worth something.

[Furukawa]

I could already tell as well that it wasn't going to be Ultima or Odin quality because that would be $300 prices tag lol. Im In the same boat though as im just happy to get a figure thats not broken so my set can actually be worth something.

i wasn’t expecting it to be as good as Ultima or Odin but i was definitely expecting it to be as good as the Dark Knight figure from the Shadowbringers collectors edition or even the Zenos figure from the Stormblood collectors edition since all of these are the same price. with shipping these Endwalker collectors editions were almost $200. There’s absolutely no reason to receive this kind of quality for something that cost that much. Nor should anyone settle for this bootleg looking figure because it just shows SE that they can get away with it again in the future.

[Chris52501]

Anyone get replacement yet or we all still in limbo?

[Vahlnir]

Anyone get replacement yet or we all still in limbo?

I'm still waiting for them to get back to me, personally. I provided them with all the requested information, so...the ball's in their court now.

[Chris52501]

I'm still waiting for them to get back to me, personally. I provided them with all the requested information, so...the ball's in their court now.

same here and support told me they were really backed up with requests as it seemed a lot were broken lol

[Chris52501]

Kind of glad i haven't thrown my statue away yet....still no response or update....this has to be the longest wait for a fix i have ever seen.

[Vahlnir]

Kind of glad i haven't thrown my statue away yet....still no response or update....this has to be the longest wait for a fix i have ever seen.

I might message them again and see if they respond. This is getting old. Again.

[Xtro99]

Here’s a comparison between the figure shown during the Fanfest keynote in May and the final product. Even though it’s a stream quality image you can clearly see the difference. The final product looks like a bootleg knock off. Besides the size apparently, which i still can’t believe it’s this small for how much it cost.

https://imgur.com/a/QY3GWcC

Oh wow... that's a yikes. His facial features are gone. The original one has a matte paint on the hair, the one you got looks glossy and cheap. Some of the proportions are just... wrong, compared to the "good" one.

This feels like Fallout 76's Duffle bag all over again.