Endwalker Collectors Edition - Figurine knee and leg broken off - poor quality

[Vahlnir]

Got an email (2 emails actually) today, 1 from the Warranty department and the other from Fed-Ex, both telling me my statue was on the way. The email from SE did state, however, that they are not liable for anything that happens from there to here. I guess that's fair. If they took the necessary precautions then no harm no foul. I'm cautiously optimistic that my statue will arrive unbroken. It is shipping through Fed Ex so it should be okay. DHL is what to watch out for.

[Chris52501]

Got an email (2 emails actually) today, 1 from the Warranty department and the other from Fed-Ex, both telling me my statue was on the way. The email from SE did state, however, that they are not liable for anything that happens from there to here. I guess that's fair. If they took the necessary precautions then no harm no foul. I'm cautiously optimistic that my statue will arrive unbroken. It is shipping through Fed Ex so it should be okay. DHL is what to watch out for.

It will come open up because they checked it but mine arrived with no damage

[andrealfus]

no offense at square, but they should probably just start producing more third-party figures (that masterline statue of terra from ffvi is absolutely gorgeous!) rather than trying to make their own. it's clearly not their forte

[YukikoKurosawa]

Mine was broken as well and submitted a support ticket. Maybe they will figure out who made these statues and get them fixed.

This is why you shouldn't pay for figurines unless you're willing to shell out extremely high cash for super high quality ones. I'm talking hundreds if not thousands of dollars. That looks like some $10 walmart figurine.

[Izar_Chillen]

This is why you shouldn't pay for figurines unless you're willing to shell out extremely high cash for super high quality ones. I'm talking hundreds if not thousands of dollars. That looks like some $10 walmart figurine.

I was going to join the thread with a similar thought.

How much did people pay for this plastic crap?


I do not dig at the buyers choice to support the game with a Sec/Lim Edition purchase but knowing the industry this must have been over 100 bucks to buy and this is the quality they give for CEs these days



Dayum thee respect for customers has fallen so much



Although nothing quite compares to the Fallout76 CE


I miss the days of decent cardboxes with art books and music cds and other goodies and decent looking high detailed (albeit hard plastic) statues

Brings back memories of the SWTOR CE with the awesome Darth Malgus statue inside

[Vahlnir]

My replacement arrived today. Was slightly nervous when I saw the box it had been shipped in had taken a slight beating on the bottom, but to my surprise it arrived unharmed. Hopefully this is the outcome for everyone who has had to deal with this. I was gonna display it on a shelf, but opted to just replace the broken one in my physical CE box and keep it in said box for safe keeping. lol

[Furukawa]

Got my replacement figure today. So they supposedly checked these to make sure they weren’t broken before sending them… well so much for that. Here’s a picture of my replacement figure. sigh.

https://imgur.com/a/R9KZC5u

[Furukawa]

Got my replacement figure today. So they supposedly checked these to make sure they weren’t broken before sending them… well so much for that. Here’s a picture of my replacement figure. sigh.

https://imgur.com/a/R9KZC5u

i messaged them back to tell them that my replacement figure arrived damaged and linked them the picture i took. This was their reply. Incredible. i’m about to just dispute the purchase with Paypal. i’ve been patient but this is completely unacceptable now.

https://imgur.com/a/dIMDzjU

[Vahlnir]

i messaged them back to tell them that my replacement figure arrived damaged and linked them the picture i took. This was their reply. Incredible. i’m about to just dispute the purchase with Paypal. i’ve been patient but this is completely unacceptable now.

https://imgur.com/a/dIMDzjU

If I were you I'd ask to speak to their manager or something. Or maybe even refile your ticket with the Warranty department. Out of curiosity too, who was yours shipped through? Fed Ex or DHL? I might take a second look at mine as well just to be sure. Looks like the sort of break I could have missed.

Edit: No breaks on my end, thankfully. It's unfortunate, however, that they could screw up the replacement as well.

[Chris52501]

i messaged them back to tell them that my replacement figure arrived damaged and linked them the picture i took. This was their reply. Incredible. i’m about to just dispute the purchase with Paypal. i’ve been patient but this is completely unacceptable now.

https://imgur.com/a/dIMDzjU

I would call the warranty department with the phone number that was in email and let them know that it got broken enroute to you.