Audio popping issue

[thesm1l3y]

I have found that when the stuttering and lag are at its worst, if I hit the windows key, the game will still be up when the start menu pops up. I can still see the game, but it's kinda of in the background. Letting it sit like this for a few seconds fixes the issue 80% of the time.

How long does it take for the stuttering to appear again after that?

[Kenneth34250]

My rig is a newly built 12900KF with 3090 and SN850 PCI-E 4.0 SSD. 95% time my sound is fine but sometimes I got 1-2 sec stutters in town when a lot of players on the same screen. I noticed even my overall CPU usage is constantly below 20%, one thread spike to over 80% sometimes and the audio stutter may occur when that happens.

I guess the new sound engine does some complex calculation for positioning audio and it is a single thread design, that may explain why older CPUs have more often stutters if the sound engine heavily/fully load a thread/core.

[Zhexos]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

[AurelGuthrie]

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

Thank you for addressing the issue.

When you say next patch, are we talking about a hotfix, an emergency patch (6.06), or 6.1?

[AsheStrachan]

We are about to hit 100 pages and Replies: 987
Views: 113,422

This shows how bad this is

[Nuki]

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

thank god!
I also hope its a hotfix patch and not 6.1 that is ~2 month away.

[MStowastiqVahlshdeh]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for posting up and letting us know that the issue is being worked on!

[Ariel_Valmont]

That’s the best news all week!

[TojiSuzuhara]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

this is somewhat good news but is there any chance to PLEASE have this put on the lodestone. it would alleviate a lot of concern that its being looked into seriously by the devs. And as of patch, are we talking a major patch like 6.1 or a hotfix patch? this has been a serious issue for the people experiencing this bug that i'm not sure i can keep my sub going for another 3 months to wait for 6.1

[TaleraRistain]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for acknowledging both the issue and that it was an anomaly on the game's end.

Thank you also to the super sleuths in this thread who came to exactly the same conclusions and whose input I'm sure was invaluable in discovering the cause.