Wow. Suspending both advertising and sales, and adding two more weeks of compensation sub time. Plus admitting that at least some of the blame for 2002 was on their end all along.

Oh, and going over the inability to add new servers/hardware (again) for those who for some reason haven't already accepted that to be the case.

I can imagine some people will be very upset about releasing the next patch on time even with the issues, but their reasoning makes sense. There is much more to a patch especially this early on in the expansion than just the hardcore content fights, and delaying any or all of that could cause havoc for the foreseeable future.