It's apparent SE doesn't care that non-JP servers are encountering 2002 issues

[Packetdancer]

Semiconductor shortage is just BS, its a lame excuse.

I mean, it really isn't. It's a massive headache for me at my day job (I work at a hardware design company); I am currently unable to get dev kits for a particular chip I need to develop for, which means I'm flying blind and unable to actually *test* my code until we get real hardware. (Which is honestly stressing me out.)

So far as I know, Square does not lease server capacity, they buy it. As do many MMOs. While virtualization can work fairly well for many things, MMO servers are not universally one of them -- especially not if the MMO server architecture isn't designed for it from the start. (Which I would lay good money FFXIV's server architecture is not.)

It's also worth noting that the average MMO server is not the same thing as a desktop computer; you're looking at more specialized server hardware, with particular performance metrics you must meet. If you don't meet those metrics, you end up with the game not performing -- pressing an action button on your hotbar takes half a second to register on the server, or the enemies 'stutter' around the field, etc.

Even for hosting companies that do have the hardware, Square-Enix can't just go lease the servers at some other facility, because you need the servers within a logical datacenter (like, say, Primal) to be in the same actual datacenter; MMO architectures generally have a lot of inter-machine traffic -- between the server that handles your inventory and character data, whatever world instance server you're on, the communication server that handles all the linkshell and channel traffic, etc. -- and you do not want that internal traffic subject to the speed limits (for lack of a better term) between physical datacenters, as opposed to being on the same local network.

The chip shortage doesn't make the login situation acceptable, it doesn't make it okay, but that shortage absolutely exists and it is a massive day-to-day problem for people in more than a few technical fields. And it's not something Square-Enix can simply solve by throwing money at it; they've demonstrably been willing to pay multiple times list price for the servers they need, but those just aren't available.

Your suggestion then being just don't advertise the product they spent the last 2 years on because they don't want to sell too many?

To be fair, they actually did halt sales of the digital copy of the game this past spring, so it's demonstrably something they're willing to do to alleviate pressure if they think it will help. The fact that they haven't done so suggests to me that their own internal numbers probably show that most of the folks who wanted to get in at Endwalker launch already bought copies, and that as a result removing it from sale wouldn't do much to alleviate the login issue.

That said, I don't know what they could actually announce. I cannot imagine they aren't looking into what options they have to alleviate the login problems, but if they just announce "we're looking into what options we have", people will say it's just empty words and they shouldn't say things until they have a fix planned. But if they don't announce that they're still looking into what further options they have, folks take silence as proof that they don't care.

[Zileth]

It's not apparent. It's obvious at this point. 10 days and no solution, refunds or actual compensation.

Oh its the Karen that clearly does not know what happening in the real world and also does not look at any of the updates that been provided bc since its not the answer they want to hear

[Zileth]

I love how the first few days of EA FFanboys would reply with dissertations about how the problem was because the superconductors had Covid or sth and to just be patient that the queues will be better, but as time went by and the situation did not get better and people started unearthing proof that this was SE's fault the FFanboys started getting more and more nervous and just start throwing insults.

Also again, if people are not able to play it's not free time. Specially if people are still not able to play during said "free" time

Oh the Karen posting more nonsense lol with nothing to back up claims lol

[Jadedsins]

I don't know if I will go that far, but it might be that it is easier for them to fix it on JP side, or that they just not skilled enough to handle it on our side. Who knows. I do know is that the state of the game is unacceptable, no matter if a chip shortage happen. Maybe they should have hold out on releasing until they got more servers, and also code in a grace time for being DC.

The people who keep defending this company right now got yoke on the face for it. So that is a plus.

[Zileth]

I FULLY agree with you. People using chip shortage to excuse 2002 or the plethora of other issues is kind of clowning at this point.

People arnt using the chip shortage for the 2002 LOL they are using the chip shortage as to why there is not more servers coming online to migrate the populations.

The Devs said there two reasons for the 2002 is when the login server hits 17k or something like players in que it will cause new logins to 2002 error right away and while waiting in line there some type of brief data interruption to the log in server which means can be on the player side IE their provider or the connection. So that means can be somewhere down the line how you are being routed there could been a brief interruption and caused you to be booted

The issue is they should have allowed players that got booted have their place saved in line if they logged in with in a certain time frame.

[Galadeon]

I do not mind waiting in a queue, as long as the queue is reliable and consistent. Square Enix has not been able to give us either. It has Nothing to do with hardware. It is the way they coded their queue, and they have shown they are unwilling to change it. Same queue were seen back in 2.0.

I have been in 5000+ queues for SWTOR, WoW, and New World and never been dropped from a spot in line and sent to the back. If all these other games can do a stable queue, why not Square?

[Zileth]

I work for Voss IT in Hamburg we lease servers and host many different things, although its mainly for online media, I know how the "current" situation is and have associates who do host game servers , we have no issues, there is a shortage for building new hardware but its only hard to obtain due to its recent cost inflation, the equipment is there, not hard to get if your willing to pay vastly overpriced costs

Which leads to a point I made in another post, Square do have the option to increase server capacities or even lease new servers from different company's but they will be paying a premium for it and obviously they do not want to spend, game issues are all down to money NOT hardware resources

Ah you are one of those people that bc you work for a company you know how it works for all companies.

Maybe if you did better research you wouldnt have posted this ramble..... So SE doesnt lease their server just like it was pointed out there plenty of MMO companys that dont lease them but owns them. While some do and some uses cloud base servers, there plenty that dont do what you are rambling on about. The Devs has already said they are trying to get more servers adn willing to pay premium but hey people cant do research and read apparently and want to assume they are just sitting there

[Zileth]

I do not mind waiting in a queue, as long as the queue is reliable and consistent. Square Enix has not been able to give us either. It has Nothing to do with hardware. It is the way they coded their queue, qand they have shown they are unwilling to change it. Same queue were seen back in 2.0.

Well this wont be solved in a week or two weeks. Normally rebuilding/ coding takes a bit.

[Packetdancer]

The issue is they should have allowed players that got booted have their place saved in line if they logged in with in a certain time frame.

FWIW, they actually do, but you need to make it back in within a fairly short time-frame.

I am lucky enough to work from home right now; I miss having the lab at work and all, but at the moment it's convenient because I can start my login on my gaming machine around the time I finish up lunch, and finally make it online a little after I finish up work 4-ish hours later. But I have to keep half an eye on the screen, and if I get 2002'd I need to log back in fast. As long as I'm quick, I retain my spot in the queue.

If I've stepped away from the keys and get 2002'd during that time, though, by the time I come back that spot has freed up and I have to start over again.

What's more frustrating is that the 2002 error exits the client entirely and forces you to go back in through the launcher again, which means fishing out your two-factor, etc. I can see technical reasons why they might do this, but I still hate it whenever it happens to me. :P

[NanaWiloh]

Ya, there is no semiconductor shortage which is my local electronic stores have not had video cards in stock for close to a year. Why they struggle to keep cpu's and motherboards in stuck all because there is a huge supply of semi-conductors *sarcasm* Can name a few websites that sell these things that also have out of stock issues. We should be thankful for the ocean of semi-conductors that out there *more sarcasm*