Square quit blaming 2002 on the user's internet connection and take responsibilty

[Psythe]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

So that does make sense there is most likely some kind of similar operation for connectivity while in game also that has little fault tolerance. If your analysis is solid then the problem with their upstream provider is exasperating the issue (2002 and 90xxx) or perhaps better wording is making the poorly written network code far more obvious. If it does in fact only make that one attempt all it takes is for that packed to be sent when the famous NTT router that is giving people issues starts dropping packets. My network tests indicate that thing is very unstable. With an average of 10% loss over pretty much every 15 minute interval over the last 48 hours but when broken down into smaller intervals there are 60 second periods with loss in the 60 - 95% range. That much loss would even test some more tolerant well written net code.

To be honest if SE would actually acknowledge and at least put some of the fault where it belongs with their upstream provider this would be a lot better. My company runs multiple DC's across the globe. We have terminated contracts with bandwidth providers for far less. They have to be in violation of their contract and SLA at this point. Of course SE has to acknowledge this, point it out, and hold them accountable.

[Frazzefraz]

Que 364 disconnected now 5804 in que. This is a joke. The need to get a option to pause our sub. They cant blame Covid19 all the time. Its more worst know when it was the ddos attack. Its not help us if they just feel sad about they need to do something about this or they will loose all there trust. Its They need more server capacity. This its not new to them its have been this for a long time before Covid. I dont blame them for package loss but when people need to sit 8-12 hours in que its there problem.

[Yalana]

I started queue with 4800 players four hours ago. After 3.5 hours of waiting went to 1500 and met 2002 error – right now I am around 8500 players. I had some hope to play today, right now it vanished since I don’t believe I can pass so long queue before meeting another error 2002 or going to sleep. It has been some time since Endwalker release but situation has not changed yet. It’s pretty sad when I and many more people have free time to play but not able to do it because of technical issues from developers

[ApeKing]

It's not that they're refusing to "take responsibilty". It's that SquareEnix does not have responsibility for every hop packets take from your home to their servers. Their responsibility is their servers. If the servers are functioning properly, it's not their "fault". It's unfair to ask of them to take responsibility of something that isn't under their control.

They are 100% responsible for choosing NTT as a business partner. If NTT is causing issues for their playerbase (which they are) then they need to tell them to fix shit or find a new partner. Which they wont, because that might cost them money.

[LockeFF6]

I dread what the server times will be over the Holiday period.Only time i can log in is the early morning now.

[Vyy]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

Thank you so much for this, I thought I was going crazy assuming the problem is from their side and not mine.
It will become exceedingly difficult if they don't address these issues. Even the most patient person will become angry and frustrated, this adds so much stress as is now. Waking up at 4 AM to play the MSQ in peace before work is retarded as hell.

[not_sus]

Personally, I didn't have any 2002 errors since the post claiming that server side causes for this error were fixed, and I spent hours in queue every day since I only can play after work. I have fiber optic Internet connection (G-PON), pretty good router from UniFi and my PC is connected to the router by wire. I suggest to quit blaming Square Enix and take responsibility for the quality of your network equipment and Internet provider. Also, try rebooting all network equipment you have access to. I personally had issues with connection (before Endwalker) that were fixed by ONT box reboot.

[ApeKing]

Personally, I didn't have any 2002 errors since the post claiming that server side causes for this error were fixed, and I spent hours in queue every day since I only can play after work. I have fiber optic Internet connection (G-PON), pretty good router from UniFi and my PC is connected to the router by wire. I suggest to quit blaming Square Enix and take responsibility for the quality of your network equipment and Internet provider. Also, try rebooting all network equipment you have access to. I personally had issues with connection (before Endwalker) that were fixed by ONT box reboot.

How much do you guys get paid for this?

[not_sus]

How much do you guys get paid for this?

Negative amount, around -$78 per 6 months + additional retainer fee + optional items like fatter cat mount. I am regular player just as you, sharing my experience. I hope that my post will make you at least try to fix the problem on your end.

[ApeKing]

Negative amount, around -$78 per 6 months + additional retainer fee + optional items like fatter cat mount. I am regular player just as you, sharing my experience. I hope that my post will make you at least try to fix the problem on your end.

Oh you are just trolling. Ok continue on friend.