Per your response to congestion:

Error 2002 Occurrence From Issues With the Player's Internet Connection

Currently, most of the reports we have been receiving about Error 2002 are to do with this issue. The reason for this is that, as a result of longer queues and more time spent in the queue, there is an increased likelihood of issues occurring in relation to the player’s internet connection. In most cases, this is considered to be caused by packet loss on the internet route or instability from the Wi-Fi connection in the player's internet environment.

Even if you are temporarily disconnected due to Error 2002 at times of such instability, the lobby server will continue to wait for a few tens of seconds to a minute for your connection to be restored. If you are able to get back online and reconnect to the lobby server quickly, you will be able to queue up again from the middle of the queue. After a certain amount of time, the connection will be completely lost, and you will have to join the end of the queue.

Currently, this occurrence of Error 2002 seems to be causing the biggest troubles for our players, so if it's possible for you to use a hard-wired internet connection, please consider switching to it instead of using Wi-Fi. If you are playing on the PlayStation®4 or PlayStation®5 version, please also check your settings related to power saving.

I would like to express my deepest apologies for having to ask this of you but unfortunately this is a result of the increased access to our service. It would be greatly appreciated that you consider and check about these possibilities, so that you can avoid connection instability as much as possible and benefit from a stable playing experience.



My response to this is that the user's internet connection is not the issue here. I'm hardwired and there is no packet loss from the internet provider side as you have been given trace routes in this forum that the drops are from your side of the equation which is NTT and was that way the last time this happened. Please correct the issue and quit blaming our connections for the issue. This is a lie and it's already frustrating enough with everything going on. Where is the extension on game time considering the issues still persist after the 7 days that you guys talked about extending? We are paying for a service so with this long congestion and still the disconnects additional compensation for the lack of game time and access to play needs to be added. Please check with you backbone of NTT and get the issues on your side fixed so we are not getting the 2002 errors as it is over on your end. I do work for a major internet provider in the US and have been monitoring to see if anything is causing an issue on the internet side which is why I can confidently point this back your direction where you are trying to blame our providers. Not true, so get it fixed guys!