The GrubHub promo problems

[Lunalepsy]

No pizza for you!

[Rokke]

Should the promo code show up on the receipt on the app? I ordered dinner for my family through the app yesterday after the VGAs but it doesn't show. Delivery was only .99 cents so I assumed it went through but looking at my receipt theres no mention of the promo. No pizza for me then? :c

[Clicked]

Should the promo code show up on the receipt on the app? I ordered dinner for my family through the app yesterday after the VGAs but it doesn't show. Delivery was only .99 cents so I assumed it went through but looking at my receipt theres no mention of the promo. No pizza for me then? :c

I just talked to CS and there is no confirmation for this... you just have to have seen that the message "Code accepted" or whatever flashed during checkout.

[Rokke]

I just talked to CS and there is no confirmation for this... you just have to have seen that the message "Code accepted" or whatever flashed during checkout.

Oh, thanks for that! I remember seeing it applied on the order screen, so heres to hoping.

[diepinkx]

I called in to customer service earlier today, and apparently they changed it? So if you ordered with the promo they told me that it should be arriving via the email used on the grubhub account. There’s apparently a delay because of so many people ordering, but it seems like SE fixed the issue. I ordered yesterday at 9:50 pm central, and was told my code should be arriving December 17th

[Maneki-Koneko]

Whether the fault lies with SE or Grubhub, I am deeply disappointed with the way this promotion has been handled.

I ran into major problems with trying to order from Grubhub. First off in my local area; a Rural Town in the Midwest, I have no restaurants that use any sort of delivery service. Though in the larger city closest to me, which is over an hour drive away, there are restaurants that do offer ordering via Grubhub. However, currently restaurants here are only allowing for pick-up orders with no delivery opinion available. Which I was fine with driving to go pick-up the item, not that they would have delivered to me anyways. However, when I tired to place my order I got an error that my order "do not meet the requirements to use the code" Endwalker. So I contact Grubhub Customer Service which they told me that since I couldn't have the item delivered there was nothing they could do about it. The rep also informed me that they only had a limited number of codes that which most have already been claimed. To me this promotion seems to be poorly planned & even more poorly executed. While I doubt it will come to happen, I do hope the SE realize the troubles players are having & figures out another means for us to collect this really fun emote.

[Krotoan]

I called in to customer service earlier today, and apparently they changed it? So if you ordered with the promo they told me that it should be arriving via the email used on the grubhub account. There’s apparently a delay because of so many people ordering, but it seems like SE fixed the issue. I ordered yesterday at 9:50 pm central, and was told my code should be arriving December 17th

To clarify this is when they said everyone would be sent their code. Which is.. a little nerve wracking since there's no confirmation and the promo will be done by then.

Item Code Delivery Period

Eat Pizza emote item codes will be sent to eligible participants starting on Friday, December 17, 2021. The code will be sent to the email address associated with the Grubhub account that participated in the campaign.

[Catwho]

I ordered my food just now. The order review screen showed me "Promo Code Applied" and "Promo 0.0" appeared as a line item on my receipt.

[Maxilor]

I ordered my food just now. The order review screen showed me "Promo Code Applied" and "Promo 0.0" appeared as a line item on my receipt.

I'm gonna guess this means that the promo applied but since the free delivery has exceeded 20,000 Orders you now get 0.0 Dollars off your order.

[Krotoan]

I'm gonna guess this means that the promo applied but since the free delivery has exceeded 20,000 Orders you now get 0.0 Dollars off your order.

I believe it was only applicable on the 9th as well, during the game awards.

Plus, get free delivery* powered by the Grubhub Guarantee for orders placed during The Game Awards on Thursday, December 9!