The difference between a valid complaint and being a Karen

[Misutoraru]

If your big complaint is 2002 errors and getting kicked out of queue, okay, fine, that's something they can fix. That's something they probably should have fixed, but didn't. Now they are, and they're giving you 7 days free game time as compensation. This is a bad situation, and they arguably shouldn't have let it happen in the first place, but it did, and they're trying to make it better.

If your complaint is lack of servers during a global pandemic that has entire supply lines ground to a standstill, please just shut up. There is absolutely no way short of a crystal ball that they could have predicted half of WoW jumping ship over here in time to prepare for it. They predicted the same level of growth they had prior to Shadowbringers, and this blew the doors off of it. The last time they could have ordered servers without a giant delay was early 2020. This happened in early to mid 2021. No amount of money can buy something that your supplier can't produce.

In short, there are valid complaints, and if you're making one, I can only hope that the 7 days sub time is enough compensation to keep you playing. If you're making a complaint about something that cannot be helped due to a global emergency, please sit down and be quiet so the adults can have a conversation.

Yes and No, I would say

2002 certainly a legimit complain

lack of new server, SE could not completely unexcused by it. EU DC split was in early 2019, no new world added, and we were running at the edge of capacity that time.

Halfway through 2019 many of our EU world still on edge of full capacity, we still have to queue during prime time(not a long one sub 200 mostly) and only roughly half the worlds allow new character. Then 2020 COVID hit and the rest you know. I would say during the split of EU DC they gamble and now it back fire

[Keridwyn]

lack of new server, SE could not completely unexcused by it. EU DC split was in early 2019, no new world added, and we were running at the edge of capacity that time.

Both Spriggan and Twintaina were added as new servers at that time. However, at this point it's obvious that you guys need a third DC and probably a couple more new servers in the DC that do exist. Of all the queue waits, yours are the most unreasonable and a legitimate problem.

[Misutoraru]

Both Spriggan and Twintaina were added as new servers at that time. However, at this point it's obvious that you guys need a third DC and probably a couple more new servers in the DC that do exist. Of all the queue waits, yours are the most unreasonable and a legitimate problem.

I wonder if SE have seperate operational office in EU/JP/NA

currently interms of server/dc capacity planning JP seem to be way ahead of NA and EU

[Myrany]

I wonder if SE have seperate operational office in EU/JP/NA

currently interms of server/dc capacity planning JP seem to be way ahead of NA and EU

THis is based off of something I think I remember from a livestream when they were talking about the Oceanic DC that was coming. So take with grains of salt.

I believe they said they had 2 distinct problems at that time that were causing the Oceanic DC to not be set up until later in the Xpac.
1. The semiconductor shortage that they were having a terrible time getting around even being willing to pay above normal rates for servers.
2. Travel restrictions making it extremely difficult if not impossible to send a team overseas to set up the DC.

Based off that I am guessing they do not have permanent DC staff anywhere other than Japan.