The difference between a valid complaint and being a Karen

[Uriel_Kross]

Honestly not sure why this is a big deal..

It's like this with every xpac release. They all have had some sorta problem.

Early access is just the Beta for the actual xpac release. It's just wrapped up as a bonus

"Why didn't they test this before release" they are..right now..the xpac hasn't released...

Every release is the same, they do early access discover a huge issue or many issues that can generally only appear when millions of people are on at the same time or when millions of people are testing different parts of the game..they fix it..we move on.

Seriously Early Access is just an expansion Beta to resolve issues before the actual release of the expansion. There will ALWAYS be issues..that's the point.

The only people I feel bad for are the new players just getting into the game. Old and experienced players should be well aware of what Early Access actually means..

[IDontPetLalas]

Honestly not sure why this is a big deal..

It's like this with every xpac release. They all have had some sorta problem.

Early access is just the Beta for the actual xpac release. It's just wrapped up as a bonus

"Why didn't they test this before release" they are..right now..the xpac hasn't released...

Every release is the same, they do early access discover a huge issue or many issues that can generally only appear when millions of people are on at the same time or when millions of people are testing different parts of the game..they fix it..we move on.

Seriously Early Access is just an expansion Beta to resolve issues before the actual release of the expansion. There will ALWAYS be issues..that's the point.

The only people I feel bad for are the new players just getting into the game. Old and experienced players should be well aware of what Early Access actually means..

While beta access is early access in a sense, the access that we were granted is not usually what is considered a beta release.

some of the differences I can think of:

- beta testers are expected to look for defects and also expected to be able to report them
- the beta environment is not the same as the production (live) environment
- the beta customers are not anywhere as numerous as the live customers

I could go on, but by the time that early access for FFXIV is ready, I agree that issues can surface , Queues are normal, but issues on the scale of a beta? No, that would not be expected nor acceptable.

[Amnesty]

1. "They're trying to make it better."
Not for the people who purchased Endwalker and are trying to play early access. You mentioned 2002 problems in the lobby. I think they're being dishonest by putting the onus of packet loss on players; their servers are screaming and on fire right now, and there's no way they're not dropping packets on their end. That's probably why people are getting 2k'd out of queue in waves. Additionally, for getting back into the lobby in the first place, they could have included a measure such that free trial players could not launch the game at all; even though they can't pile onto the queue, they can still send requests to the server asking to be let in, and they're still trying to connect to the data center, contributing to people who were already in queue trying to reclaim their place getting kicked before they get to the lobby. My more extreme solution would be to limit early access weekend to preorder players and compensate the time that they're compensating anyway, but this take makes people froth at the mouth.

2. "Lack of servers during This Difficult Time (TM)"
They upgraded the EU servers with new hardware. They just couldn't bulk order it for new ones. If your average consumer can get their hands on electronics if they try hard enough, so can $6.52B corporation Square Enix; it's difficult, not literally impossible. They threw up their hands. Whether or not that's valid is up to you. It isn't to me.

3. "Crystal ball"
Again, they're not stupid. They expanded the free trial a ludicrous amount without having extra infrastructure ready to go when it was already strained in NA (and EU too, I believe). There is literally more content available for free now than there was in the whole game when I started playing. That's great for new players, but was very obviously going to lead to a large influx even before taking the expansion into account. There's also no way they didn't know that WoW was in decline. While they likely didn't anticipate the sheer magnitude of new players coming over from WoW after key content creators pushed the community to try it, they had no extra measures prepared at all. They also chose a time fairly close to a new expansion launch to expand it, rather than after, when the initial wave of congestion had passed.

4. "Seven days of sub time is generous"
Just because it's only day three and they're offering it now doesn't mean this is over. Come Tuesday, it's going to get worse. This is not only going to last a week, and their negligence made the situation as bad as it is.

The FFXIV dev team isn't an indie studio with no access to resources and funding. Players are justifiably upset that they are spending literal hours babysitting their queue because the floodgates were opened at just about the worst possible time. Either Square Enix's PR team is pretending to act shocked or Square Enix is shockingly bad at reading the market they're in. I'm inclined to believe it's the former.

[Velnora]

PredatoryCatgirl stop using covid as an excuse for their incompetence. they where in the office for a better part of an year. they are just being lazy.they haven't even implemented like they did previous expansions the thing where they kicked all players offline at a certain time. they have done nothing to pervent this from being as bad as it is.and on the point of wow jumping ship thing u clearly didn't see in the lodestone or any articles where yoshi p says he was suprised about the increase of players WAY before the expansion release. i don't think yoshi p would be that stupid and not try to get servers or implement something to make the expected increase of traffic be not as bad as it has been. all i have seen from yoshi p is hollow apologies. as i have been getting to the front of the queue all errors you can possilby imagine and not even being put back to where i was is not acceptable. i paid like many others for "EARLY ACCESS" and for me as a customer and long term player (ever since the beta) to not even be put in the position of the queue i was in is completly unexcetable. i don't mind waiting 5 hours fine,but for me to not even be put into where i was in the queue is a complete an utter joke and the WORST part it's going to get a lot lot worse when it's "fully realeased".

You didn't "pay" for early access.

[Velnora]

Average consumers do not try to buy massive servers.

[lezard21]

"Hello, welcome to my thread where I will explain you what I decided is a valid complaint and what isn't."

[Caurcas]

Bruh I am telling you Yoshi isn't giving you the kids back no matter how hard you defend SE.

[Serenitey]

So, does complaining about Karens make you a complaining Karen?

Definitely

[Asmo86]

At this moment, the game is unplayable if you aren't logged in already. 2002 errors kick you out of the queue and place you at the back of the line, making it impossible to log in. Hopefully they fix this before the launch.

[Merkhen]

All this happens because people can't deal with frustration, entitled generation.

And as far as I know, people have the right to be mad at this experience.... but if a GAME makes you feel the kind of ANGER we are seeing here... dude, they don't need a lawyer to sue SE... they need a therapist (an alternative one, pills will do nothing against the lack of emotional intelligence)