I'm gonna say it. cause no one else will.

[Melorie]

I do. It's such a bad design. It really does ruin the experience.

I've played my fair share of MMOs (except WoW), always as a support role and yep, post-SHB healers are probably the worst support I've ever played in my entire life. Which kinda sucks because this game knows how to do high-quality gameplay and has some pretty clever designs for a lot of things.
I'm not saying that ARR, HW or SB were perfect versions, but I was able to play with them and have fun. Never I would've thought they would simply reduce healers to what they are today. You don't even need to do the hardcore content to realize this, you can simply play the MsQ or dungeons with trusts.