Success getting Gil restored that was removed by a compromised account?

[Packetdancer]

That's the thing - they rolled back their character without really reading the fine print or checking to see if the FC chest was compromised. So their character did withdraw the 70 million, but then they rolled back their character to right before they did so.

Ooooh. I'd somehow misunderstood the earlier posts; I thought the character took the gil and then gave it away while compromised. If he got the account back quickly enough that he still had the 70 million gil in inventory, but it got wiped away by the account restore before he put it back in the FC chest... ouch. Not surprising, mind you, but ouch.

Still, how account rollbacks work in most game systems (and, I would lay odds, in FFXIV as well) is they point to a specific time and go "revert all assets to this". It's not "hand back missing gil and/or items individually", it's literally "restore from backup" like bringing a hard drive back from an older image of it. Which is great in terms of not having specific items overlooked when returning things, but it's a problem in terms of it being an atomic transaction.

To put it another way, imagine the following sequence:

1. Account is compromised.
2. Person who took the account sees expensive materials in the account's inventory, gives those all away to an accomplice.
3. Person now steals all the gil from the FC chest.
4. Person gives the FC gil away to accomplice.
5. Account is reclaimed.

If you rollback the account to a point between 3 and 4, the FC gil is retained (by virtue of being in the person's inventory) but all the expensive materials are gone. If you rollback the account to between 1 and 2, all the expensive materials are back, but the gil is lost. Add to that the fact that the easy marker for "where to roll back to" is "just before the first login from the unauthorized/unusual IP address" -- i.e., to just before 1 in that list -- and you have an issue, inasmuch as the FC chest state is entirely separate from the account state, so is not affected by the rollback. (Nor should it be, honestly, because otherwise you'd lose materials people had put into the FC chest in the meantime or whatnot.) But the gil only was added to their inventory after that point.

Doesn't make this any less unfortunate -- or screw your FC over any less, I'm afraid -- but it does make sense from a technical standpoint. :/