Success getting Gil restored that was removed by a compromised account?

[Risvertasashi]

Their support is so strange... you get 99% copy/paste responses, but once in a blue moon, you get someone that absolutely combs through the logs to help you out. I suppose it comes down to keeping a line cast hoping for that rare bite.

That's a good way to put it. Not just combing through the logs, though - SE is a very much a "letter of the law > spirit of the law" kind of company so it's also about their internal policies, and can the person you're talking to find a way to do it within policy or get an exception made. If it's not something cut and dry they have a specific form for, 99% of the time, you're out of luck.

But occasionally reddit or similar can pressure them into exceptions.