Success getting Gil restored that was removed by a compromised account?

[MicahZerrshia]

Pro tip: Do not give anyone, not even your spouse, access to the guild bank. Or stuff like this can happen.

SE will not restore stolen gil from an fc bank, just like they will not restore a house that was dismantled. From the replies other ppl have gotten about the same issue, SE leaves that up to the fc to safeguard and if you give access to your gil to multiple ppl, you are forfeiting it if its stolen.

[Berkilak]

Pro tip: Do not give anyone, not even your spouse, access to the guild bank. Or stuff like this can happen.

SE will not restore stolen gil from an fc bank, just like they will not restore a house that was dismantled. From the replies other ppl have gotten about the same issue, SE leaves that up to the fc to safeguard and if you give access to your gil to multiple ppl, you are forfeiting it if its stolen.

I've long since given up on this route, because of the reasons you stated.

We'd be perfectly content with the gil being restored to the character it was ultimately stolen from, instead of him being reverted to the wallet amount he had before the compromise.

[Risvertasashi]

Pro tip: Do not give anyone, not even your spouse, access to the guild bank. Or stuff like this can happen.

SE will not restore stolen gil from an fc bank, just like they will not restore a house that was dismantled. From the replies other ppl have gotten about the same issue, SE leaves that up to the fc to safeguard and if you give access to your gil to multiple ppl, you are forfeiting it if its stolen.

There's a difference between "Someone with proper authorization withdrew the money and I want to retroactively cancel it" (Your examples) and "Someone literally hacked an account to get access."

Not that it'll make a difference to SE. But the two situations aren't the same.

[Berkilak]

There's a difference between "Someone with proper authorization withdrew the money and I want to retroactively cancel it" (Your examples) and "Someone literally hacked an account to get access."

Not that it'll make a difference to SE. But the two situations aren't the same.

And again, we'd be fine with the gil being restored to the character that withdrew it. It doesn't have to be added back directly to the FC chest. I've already been rebuffed on that front...

[Arazehl]

And again, we'd be fine with the gil being restored to the character that withdrew it. It doesn't have to be added back directly to the FC chest. I've already been rebuffed on that front...

Was the FC's gil in on your friend's account/retainer? Then there is a chance, but if it got taken from the Company Chest directly sadly it's gone. Yep and I still have my screenshot of the gil being taken by someone with the initials A. L. being the culprit. Won't give the full name due to forum rules. If your friend's compromised account hacker took it out of the Company Chest, with the friends character than maybe, but I doubt it. The Leader Only rule may still apply. Yes this is RMT's little racket they got going.

[MicahZerrshia]

There's a difference between "Someone with proper authorization withdrew the money and I want to retroactively cancel it" (Your examples) and "Someone literally hacked an account to get access."

Not that it'll make a difference to SE. But the two situations aren't the same.

I wasn't saying they were. SE doesn't know if an account was hacked, it would be ridiculously easy to fake and make SE your very own gold press. Also if that money is no longer on the hacked account and instead went to buying items and what not off the mb or a house or something of that sort, what is SE supposed to do? Go back and nullify all those transactions and restore it all? That would be a nightmare and effect a whole lot of likely innocent players. It's not as simple as typing in a couple commands. There is a lot to consider here which is why SE has these sort of policies.

Just stop giving ppl access to your bank.

And for the love of all that's good, it's 2021, most of us grew up with or learned computers and basic internet interactions at a young age, so why on earth would you ever clink a link sent to you by some random player? That's like opening a link that is emailed to you from your bank saying there is something going on with your account or they are having a raffle or anything of the sort. Never click links, especially from strangers, is internet 101.

[Berkilak]

And for the love of all that's good, it's 2021, most of us grew up with or learned computers and basic internet interactions at a young age, so why on earth would you ever clink a link sent to you by some random player? That's like opening a link that is emailed to you from your bank saying there is something going on with your account or they are having a raffle or anything of the sort. Never click links, especially from strangers, is internet 101.

The rest of us were just as flabbergasted. Dude is smart. Educated. Didn't expect that lapse in judgement.

And if the compromised account bought a bunch of stuff, that's immaterial. They verified that the account was compromised. They aren't being "scammed." Delete those items on the rollback, but give the person back the gil as well. No one is getting hacked and being given gil. Moreover, we both know that gil didn't go toward MB purchases - it went to a dummy account for a gold-selling service. Let's not let some hypothetical, far-flung, and ultimately unrealistic situation get in the way of giving your players actual support.

As for locking up the bank... it's done now. Doesn't help in retrospect, though. It would be absolutely asinine to have to completely shut out a group of a dozen or so IRL friends and family... but apparently that's a hard truth the players had to realize when SE left them cold after experiences like this. But it shouldn't be this way.

[MicahZerrshia]

They verified that the account was compromised. They aren't being "scammed." Delete those items on the rollback, but give the person back the gil as well. No one is getting hacked and being given gil. Moreover, we both know that gil didn't go toward MB purchases - it went to a dummy account for a gold-selling service. Let's not let some hypothetical, far-flung, and ultimately unrealistic situation get in the way of giving your players actual support..

In this case, most likely yes. But that is not always the case and in game money, just like real world money, can be laundered. And they already have enough on their hands dealing with hackers and rmt, all they need to throw into the mix is adding a gil laundering ring.

I am not trying to start an argument here, but we really need to take a moment to understand why they have policies like this in the first place. It's not so cut and dry as we verified your account was hacked, here is your money! Thank for using SE customer service.

[Berkilak]

In this case, most likely yes. But that is not always the case and in game money, just like real world money, can be laundered. And they already have enough on their hands dealing with hackers and rmt, all they need to throw into the mix is adding a gil laundering ring.

I am not trying to start an argument here, but we really need to take a moment to understand why they have policies like this in the first place. It's not so cut and dry as we verified your account was hacked, here is your money! Thank for using SE customer service.

Let's not forget this this is a video game. This kind of policy makes sense in reality. But in a fictional setting wherein your players are simply trying to enjoy your game? And the worst case scenario is that you give a couple devious players a little more fictional currency? This is much too draconian.

If they can take a look at the login logs, see that weird IP address from halfway around the world... there's your evidence. If they're accessing at a strange time or doing weird things (like emptying their FC chest and giving away all their items, for instance), anyone with half a brain can draw the correct conclusion. If a few people get convoluted with VPNs and the like and they get a few extra gil... so what? The harm these kinds of policies do to to the otherwise boundless amount of goodwill FFXIV has isn't worth it.