First of all, I'm sorry that they felt the need to leave. It goes into a lot of the problem we face with this. It frustrates both sprouts and mentors, and pushes away new players or returning players from seeking help in the community chat specifically made for just that. I hope they are having fun with the game in their new home.

I personally haven't confirmed the mentor account. But I wouldn't put it past him. We've had sympathizers, or people that aren't in the loop kick mentors. It's unfortunate because the system is designed to punish them more than the harasser.