Specifically to this issue and it's future, who knows - wait and see I suppose. Speaking generally that strongly seems not true.
SE, recently (this year), had announced how their new gear and in general stat curves would effect the ability for players to do content unsynced (since players wouldn't grow in strength so quickly). There was some feedback to ensure the ability to go back to content like that was intact. In their recent communication to the players they detailed how there would be enhanced echo in applicable situations to ensure you can do such.
It's hard to say exactly what has been taken as feedback and what is coincidence, but there are way too many moments that line up to say they're all as such. I'm confident they do consider player feedback (and on this subject they do some of the desired things, to an extent, already - of course players are wanting for a generally larger more proactive safety net in this thread). Also on this subject before tokens it was asked to have them, looooooonnggg ago. Which they did add, and if I recall WoW did not have a similar as friendly system - one which they have slowly added to and made even more friendly.
"SE doesn't listen to you" I find false. And as for our representation of the game, it's difficult to know accurately given our own perspective (SE would know more, even where we're commenting from, maybe our ages, etc, if they wanted to go that deep), but it is entirely possible to extrapolate in game data and player feedback to make accurate models of prediction. It's not uncommon to determine fairly accurately info about the US from massive fractions of the population, of course the margin for error and what can be determined moving around a lot based on what you're doing lol - 4 people in a forum is not going to be super accurate (but it could still be very valuable feedback). Since they have hired people to translate player voice, and have in the past said they take feedback seriously (spending considerable time taking in feedback, paraphrasing Yoshida), I believe they consider the logic of player's desires not just the 'did it hit my minimum error margin in likes?'). Then of course add in their own desires, as it is their game even if they will lean by our feedback the end result will be their work (so add that into the mix else be like "why didn't they carbon copy my words" and it'd be because... along the lines of doesn't work / reasonability and importantly if it's going to be a game they want to make so they enjoy their own work and have pride for it).
Anyway, tl;dr- I press firm doubt and believe there is logical circumstances to provide massively high likelihood that it's a wrong interpretation (SE listens small and large feedback, and if it can fit / make sense to the team then do actually act upon it).