How many people do you know who no longer buy from Mogstation due to Support Center?

[Oshirigami]

Since when did GMs stop helping with this, anyway?
I know people in the past who had gil stolen, or items and poetics simply lost due to the bad interface, and a GM gave them the poetics.
They've actively decided to make their support worse recently.

There is an extra step. 2 factor. But if you provide that to the "hackers", well, that bypasses the security. If you don't have 2 factor, it forces a password change and locks the account on login from a different IP.

Maybe stop blaming others for when you fall for an easy to spot phishing scam, especially when you seem so well versed on things.

Part of the draw of 2fa is that it allows you to log in from anywhere without having to reset your password EVERY DAMN TIME.

Also, it meant when I was in Japan a few years ago, I just needed my token to log in, and didn't have to jump through hoops of being in a different country locking my account.

2fa can be bypassed and is not good security. Good security works on the back-end, not blaming users.
You can find plenty of articles on why you don't use 2fa as your only security for your account systems by people who know incomparably more about the subject than you all.

This is nothing but avoidance of accountability.

Exactly.
Square are not being held accountable for their poor security.

[Valkyrie_Lenneth]

Since when did GMs stop helping with this, anyway?
I know people in the past who had gil stolen, or items and poetics simply lost due to the bad interface, and a GM gave them the poetics.
They've actively decided to make their support worse recently.



2fa can be bypassed and is not good security. Good security works on the back-end, not blaming users.
You can find plenty of articles on why you don't use 2fa as your only security for your account systems by people who know incomparably more about the subject than you all.



Exactly.
Square are not being held accountable for their poor security.

Your account never got hacked though, this wasn't a security issue.

The only security hole in your account was you.

[Seera1024]

Since when did GMs stop helping with this, anyway?
I know people in the past who had gil stolen, or items and poetics simply lost due to the bad interface, and a GM gave them the poetics.
They've actively decided to make their support worse recently.



2fa can be bypassed and is not good security. Good security works on the back-end, not blaming users.
You can find plenty of articles on why you don't use 2fa as your only security for your account systems by people who know incomparably more about the subject than you all.



Exactly.
Square are not being held accountable for their poor security.

No one is saying that the 2FA is the only thing you should do. But it should be one thing you should do.

How is it poor security when people fall for scams meant to fool people into giving up the details needed to log into the account?

And because those scammers had the correct info, it makes it to where SE needs to make sure they are giving the correct party back control of the account.

You should take some ownership of the situation you're in, even if you feel the SE holds some. You falling for the scam means that you have some blame in the situation.

[RitsukoSonoda]

No one is saying that the 2FA is the only thing you should do. But it should be one thing you should do.

How is it poor security when people fall for scams meant to fool people into giving up the details needed to log into the account?

And because those scammers had the correct info, it makes it to where SE needs to make sure they are giving the correct party back control of the account.

You should take some ownership of the situation you're in, even if you feel the SE holds some. You falling for the scam means that you have some blame in the situation.

At this point I'd say it's pointless to continue. This OP has essentially been trying to shift blame for their own mistakes on other people because they're just looking for a free pass out of the negative situation they brought upon themselves. Nothing anyone says is going to make them realize the world is not their mother who will look over their shoulder their entire life and stop them from doing stupid or irresponsible things.

[Oshirigami]

You can't possibly be unaware that Square Enix had a data breach that exposed 1.8 million accounts data a while back, right?

It also wasn't until April this year that they finally let people use a proper authentication app, and a lot hadn't had it set up for that reason. That doesn't change that someone else shouldn't be able to add it to their account without an authentication email. That's Square's pattern of repeated bad security.

They've also allowed accounts to be social engineered like this one https://www.reddit.com/r/ffxiv/comme...eleted_square/

Look at what you're going through to white knight a company valued at billions of dollars and to defend their bad security at the expense of attacking others. Look at all the assumptions you're making to do that, too. You also ignored the other examples I gave in the OP since they're inconvenient to your attacks.
Their security and customer services are indefensibly bad, yet you go through hoops and attacks on other people to defend them anyway.

[Poporito_Popoto]

You can't possibly be unaware that Square Enix had a data breach that exposed 1.8 million accounts data a while back, right?

It also wasn't until April this year that they finally let people use a proper authentication app, and a lot hadn't had it set up for that reason. That doesn't change that someone else shouldn't be able to add it to their account without an authentication email. That's Square's pattern of repeated bad security.

They've also allowed accounts to be social engineered like this one https://www.reddit.com/r/ffxiv/comme...eleted_square/

Look at what you're going through to white knight a company valued at billions of dollars and to defend their bad security at the expense of attacking others. Look at all the assumptions you're making to do that, too. You also ignored the other examples I gave in the OP since they're inconvenient to your attacks.
Their security and customer services are indefensibly bad, yet you go through hoops and attacks on other people to defend them anyway.

You can't possibly be unaware of phishing scams.

Oh wait...

[Seera1024]

You can't possibly be unaware that Square Enix had a data breach that exposed 1.8 million accounts data a while back, right?

It also wasn't until April this year that they finally let people use a proper authentication app, and a lot hadn't had it set up for that reason. That doesn't change that someone else shouldn't be able to add it to their account without an authentication email. That's Square's pattern of repeated bad security.

They've also allowed accounts to be social engineered like this one https://www.reddit.com/r/ffxiv/comme...eleted_square/

Look at what you're going through to white knight a company valued at billions of dollars and to defend their bad security at the expense of attacking others. Look at all the assumptions you're making to do that, too. You also ignored the other examples I gave in the OP since they're inconvenient to your attacks.
Their security and customer services are indefensibly bad, yet you go through hoops and attacks on other people to defend them anyway.

No system is perfect. All systems will have some flaw that will let people do nefarious things such as obtain personal data.

And that you posted was one instance of support failing. Last time I checked, support is run by humans. Humans make mistakes. Without knowing the exact details, can't say exactly what the mistake was or if support's final decision was a legit one or not.

Just because a company has bad security doesn't mean that absolves you of any blame when you fall for a scam.

This is true even for the site with the worst security possible.

If the account owner gives away the details to log into their account by falling for a scam, then I'd be hard pressed to find a site or game or whatever where that wouldn't result in an account being taken over by someone other than the actual owner.

[LianaThorne]

Just putting this out there:

If you get your account hacked cause you clicked on a link thinking some random was going to give you hundreds of millions of gil...that's entirely your fault for believing that. In my opinion, kinda deserve the loss so you can learn to not click on random links or be so gullible as to think someone is handing out the easy life to strangers. You willingly gave out your account info, the end. Rebuild and learn from your mistake or don't.