How many people do you know who no longer buy from Mogstation due to Support Center?

[weebtext]

No, it's not my fault that their security is bad.

*deletes account*
wtf why would square enix do this?????

[Dogempire]

Never understood people who seem to think that the customer service representatives are the ones to blame when they're just following policies set by the higher ups and probably have to deal with not being able to help people on a regular basis.

Plus GMs probably can't just randomly give someone 118 million gil because there's likely different rules in place for depending on the value of items that need to be restored, and while it might seem as easy as just typing in a command to give you gil, it's likely that there are proper channels that need to be gone through first, and ignoring those channels will cost them their job just so you can have your virtual currency

I get it, it sucks to lose a lot of gil, but maybe try regularly changing your passwords, making sure they're not easily guessable, and not putting your account information onto sites that seem fishy?

I mean seriously, if you're not comfortable with the idea of losing something then take measures to protect it better.

[Oshirigami]

Never understood people who seem to think that the customer service representatives are the ones to blame when they're just following policies set by the higher ups and probably have to deal with not being able to help people on a regular basis.

Plus GMs probably can't just randomly give someone 118 million gil because there's likely different rules in place for depending on the value of items that need to be restored, and while it might seem as easy as just typing in a command to give you gil, it's likely that there are proper channels that need to be gone through first, and ignoring those channels will cost them their job just so you can have your virtual currency

When I say customer service is bad, I mean the polices set by Square Enix in NA, and not that the actual people doing the job laid out for them are bad.

I get it, it sucks to lose a lot of gil, but maybe try regularly changing your passwords, making sure they're not easily guessable, and not putting your account information onto sites that seem fishy?

This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

Square's security isn't just a decade outdated right now, it was over a decade outdated when 1.0 came out.

[RitsukoSonoda]

This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

Square's security isn't just a decade outdated right now, it was over a decade outdated when 1.0 came out.

This is nothing but avoidance of accountability. Blame a company for a negative impact that resulted from the user's own decisions or irresponsibility. If someone's account get hijacked because they gave out their account credentials it's not the company's fault. That's like saying it's your home security company's fault your house was robbed after you gave a stranger the key to your house and the code to deactivate the system.

[Hausti]

This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

Because every hacker out there comes from Russia or China, right?
That is some interesting view of the world you have there.

[Valkyrie_Lenneth]

When I say customer service is bad, I mean the polices set by Square Enix in NA, and not that the actual people doing the job laid out for them are bad.



This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

Square's security isn't just a decade outdated right now, it was over a decade outdated when 1.0 came out.

There is an extra step. 2 factor. But if you provide that to the "hackers", well, that bypasses the security. If you don't have 2 factor, it forces a password change and locks the account on login from a different IP.

Maybe stop blaming others for when you fall for an easy to spot phishing scam, especially when you seem so well versed on things.

Part of the draw of 2fa is that it allows you to log in from anywhere without having to reset your password EVERY DAMN TIME.

Also, it meant when I was in Japan a few years ago, I just needed my token to log in, and didn't have to jump through hoops of being in a different country locking my account.

[Dogempire]

When I say customer service is bad, I mean the polices set by Square Enix in NA, and not that the actual people doing the job laid out for them are bad.
This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

I mean you can literally get a security token for $15 or link your account to the square enix software token app on your smartphone that way you can add an additional layer of security other than just needing a username and password.

Most people don't use the security token, but anyone who has an account that they really don't want to lose should really consider getting one since you can't login without the one-time password

[Poporito_Popoto]

When I say customer service is bad, I mean the polices set by Square Enix in NA, and not that the actual people doing the job laid out for them are bad.



This is victim blaming, again.
Most other major games, and even plenty of small account systems, have protects in place where simply knowing someone's account name and password isn't enough to allow someone from Russia or China to log into their account without going through a confirmation email or some other extra verification step first.

Square's security isn't just a decade outdated right now, it was over a decade outdated when 1.0 came out.

Stay down.

[Gameovers]

Stop clicking emails before you read them. Stop clicking links. Stop.

[Krojack]

There's really no excuse for support being this bad.

While SE support is pretty bad, you could have prevented this from even happening if you had the authenticator on your account.

You also have no excuse for not having an authenticator on your account. You even get small in-game bonus for doing this.