Quote Originally Posted by HB1man View Post
Hi.. I have been having same problem for 2 weeks now.. tried everything on forums.. no solution.

Just on the above - my issue has been since shadowbringers i think. Would that be FF14Online/game/sqpack/ex3 folder? and I assume it will auto download when I start the game right?

Honeslty the response from Mods/SE has been a DISGRACE. going to ask for refund of EW if this doesn't work

I run through steam.
Yes that's the folder. For others reading this they can access their game files by right-clicking the game in their Steam library, selecting properties, then local files, then browse. The ex1 folder is Heavensward, ex2 is Stormblood, ex3 is Shadowbringers, and Endwalker will probably have an ex4 folder. The ffxiv folder in sqpack contains ARR and base game files. If you delete any of these folders the game will simply redownload them and nothing else when it launches. As I said you may have to redownload the expansion you're having trouble with multiple times to get the result you want and in the end some crashes in less-travelled parts of the game may still persist but at least it's some sort of solution that I hope will work for you.

For what it's worth I've had very few DX11 problems in the later Shadowbringers patches and the problem only started for me in the expansion's early patches so I do believe they've fixed the problem as development has gone on but some elements still remain in those early Shadowbringers files. This is why I'm hopeful that Endwalker content will be free of DX11 problems even if there's still issues in the rest of the game.