Dx11 Crashes persist, even on brand new build

[Arrhin]

Okay, so; I'm going to post my experiences here because I believe it will help save other people time and money, as well as considerable stress in the troubleshooting process.

I've had issues with the fatal error DX1000002 crashes for almost a year, since upgrading to a new PC; In that time I have thrown no shortage of time and money into solving the issue, I have upgraded my CPU from a 3700x to a 5900x, I've upgraded the memory replacing all DIMMs completely, I've RMA'd an RX6800 which was replaced by a different model of the same GPU and I've replaced the PSU with a higher rated unit. The only major components of my PC that haven't been swapped out are my computer are the motherboard and SSD yet the crashing issue has persisted through ALL those upgrades. I have tried reinstalling the computer, I have disabled discord, steam and AMD overlays, I have tried different bios versions and countless different driver versions; nothing solves the problem.

I do not believe this is an issue with faulty or overheating hardware, I believe it is a problem with FFXIV itself, most likely relating to its support of either AMD Ryzen CPUs, RDNA GPUs or a combination of the two. I do not think there is anything we as users can do to resolve this problem ourselves and I doubt we'll see any improvement until SE acknowledges and commits to fixing this problem.

If you're not experiencing issues with other software, do not let these crashes push you into believing there is an issue with your machine, otherwise you'll just end up spending a bunch of time and money chasing down these phantom crashes and at the end of the day, they'll still continue to be a problem.

I can ONLY hope that endwalker fixes some underlying issue that is the root cause of these problems, it would be wise for SE to invest some time into solving this issue as with AMD increasing in market share the bad publicity and frustration caused by these issues will only continue to grow as more and more people come across them.

Unfortunately not just an AMD thing. Had this issue on an Intel/NVIDIA rig. Tried all the usual suspects. The only thing that fixed it was deleting EVERYTHING FFXIV related, including all my settings and data. I then downloaded a fresh version of the installer, and reinstalled the game. I then imported all my settings from another rig to get at least my character settings and macros. Now I've seen people who have reinstalled Windows and FFXIV and still having the issue, wait, that was me as well. I'm just wondering if the issue is not tied to that config file, or character data. Fwiw I don't think there is any one cause for all these cases and it's my belief there is a fundamental flaw in XIV that causes this. It's widespread enough that I cannot believe SE isn't looking into it and yet it's been YEARS and no solution from them.

[Larirawiel]

And i am still sure that this is an hardware issue even when other games run fine. Try to underclock your computer. I mean, motherboard, CPU and memory. Maybe it helps.

I had those problems too. The game crashed, complete freezes etc. I RMA'd my computer, got a new one and the problem is fixed. But before this i found out that the cache in the CPU was propably defect. The windows integrated memory test brought errors. But when i disabled the cache the errors went away.

Cheers

[Dan_Morgenstern]

Well, a lot of people - including me - describe a black screen hard crash issue, that only occurs in FFXIV at specific events/effects.

How can a hardware issue not occur in 20+ high demanding games, but in FF on very specific and weird occassions. I mean, looks to what length people went in here, to fix that issue. And just because you get a new PC and it works magically also doesn't really confirm the issue was hardware related.

How can I play 72 PVP extravaganzas, every Alliance raids, every Bozja raid and Eureka just fine with any browser or encoding software open, but as soon as I'm in "The Jade Stoa" Trial or in "The Delubrum Reginae" at boss 3 and only at the bomb animation crash into a black screen?
Even after a clean windows install, bios/driver updates, registry cleaners, reseatings of hardware, great memtests, furmark stresstests and monitoring the temps at every step.

I tested it a lot in "The Jade Stoa" Trial, since I can go in alone with my Paladin, and just tank it until it happens/if it happens.
As soon as I stream this fight to a friend via Discord or have more than 3 Firefox tabs open, THIS fight crashes to a BLACK screen. Not just a simple crash. It crashes my PC, as I've read many times in this thread, into a black screen and afterwards you need to hard reset your PC.

There is literally nothing helpful in the event log. I reproduced this issue 30+ times. No minidumps or crashdumps.

Meanwhile any other (newer) game runs just fine.

I mean, how do I even explain the issue to my manufacturer? My PC is on the verge of being 2 yours old next month. So I'd to proof to them, that my hardware is faulty. Am I suppose to tell them: "HEY, open FFXIV, go to the Jade Stoa or Delubrum Reginae, open Discord/Twitch/OBS and only there and the game will hard crash my computer, please give me a replacement."

I dont know. It's the first time I run into software or hardware issues. This seems so bonkers to me.

[Espionage724]

I have a RX 580. Haven't had any crashing with FFXIV with the default DX11 renderer, but I use DXVK to translate to Vulkan, and this gives me better FPS overall (people normally cite DX11 having higher CPU overhead on AMD GPUs). For those affected by instability, I wonder if a potential solution to DX11 crashing could be to use Vulkan instead?

The short-version is to take the x64 (64-bit) versions of d3d11.dll and dxgi.dll from the latest DXVK archive, and place them in the SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game folder (game, not boot). That's all there is to it.

DXVK is 3rd-party software, but as far as I'm aware, there's no known reports of actions against DXVK users from SQEX. It's used notably by people playing FFXIV on Linux, and I've personally used it for a few months now between Linux and Windows no problem.

[Larirawiel]

I have a RX 580. Haven't had any crashing with FFXIV with the default DX11 renderer, but I use DXVK to translate to Vulkan, and this gives me better FPS overall (people normally cite DX11 having higher CPU overhead on AMD GPUs). For those affected by instability, I wonder if a potential solution to DX11 crashing could be to use Vulkan instead?

The short-version is to take the x64 (64-bit) versions of d3d11.dll and dxgi.dll from the latest DXVK archive, and place them in the SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game folder (game, not boot). That's all there is to it.

DXVK is 3rd-party software, but as far as I'm aware, there's no known reports of actions against DXVK users from SQEX. It's used notably by people playing FFXIV on Linux, and I've personally used it for a few months now between Linux and Windows no problem.

Wow! My fps went up from ~63 to ~89. Nice finding, thank you!

Cheers

[Dan_Morgenstern]

It would be definitely fascinating, if that would fix the black screen hard crashes, that are caused by DX11 effects, when the GPU/Encoder get's taxed in a specific way.

Will give it a shot tomorrow. FPS never were an issue for me, gladly. I'm after the stability so I can go back into savage/extreme content, without fear, that I ruin a run by black screening and booting my PC/the game up again, after a specific effect blasts my GPU away for no real reason.

The worst part about these black screen hard crashes is the PTSD it creates. It doesn't affect/damage my Hardware or other games, but in FFXIV I feel like I could crash any time, since I ran into these issues in those two very specific occasions and found a way to recreate it reliably.

[Larirawiel]

Hi, if the black screens and crashes happen when there are many flashy effects on the screen then it could be that your PSU is too weak or too old. Then it can propably not hold enough voltage for a short period of time and the graphic card crashes.

You can use hwmonitor to watch the voltage of your PSU. Hwmonitor has also a log function.
https://www.cpuid.com/softwares/hwmonitor.html

And here are the voltage tolerances:
https://www.lifewire.com/power-suppl...rances-2624583

The voltage should never fall below them.

Cheers

[Dan_Morgenstern]

At least for me that is not the solution/case. Before I coped to create a forum account, I tried all these obvious things/tests, with a lot of friends that are professional in the field or striving to be.

My PSU can run stable Furmark tests for 60+mins without a single struggle. Again, also other software is not having any trouble with that so far. But I'll keep testing other software under the same condition - most likely dial it up.

At this point I would be overjoyed to have a noticeable hardware issue so I can RMA without the risk of the manufacturer saying: "Hey, it works fine here!"

Also there are way more flashy fights despite Jade Stoa and the 3rd Boss-Fight in Delubrum Reginae.
I failed to recreate my black-screen in any other content, so far. But I can recreate it in Jade Stoa on my own 95% of the time.

My PC was build by a professional shop 17th december 2019. So no parts are really outdated yet. I've been with the shop for 20+ years and they always delivered a stable system.

What I'm trying to get at: People that report this issue - there are many other threads in the past 4 months - seem to have tried almost everything before even creating a forum account.

I appreciate the help a lot, though. I just hope, I find something plausible before Endwalker hits. And if it's a hardware issue, I'll be overjoyed and RMA the part. But right now this is not the case.

[Lucas_Angelini]

Okay, so; I'm going to post my experiences here because I believe it will help save other people time and money, as well as considerable stress in the troubleshooting process.

I've had issues with the fatal error DX1000002 crashes for almost a year, since upgrading to a new PC; In that time I have thrown no shortage of time and money into solving the issue, I have upgraded my CPU from a 3700x to a 5900x, I've upgraded the memory replacing all DIMMs completely, I've RMA'd an RX6800 which was replaced by a different model of the same GPU and I've replaced the PSU with a higher rated unit. The only major components of my PC that haven't been swapped out are my computer are the motherboard and SSD yet the crashing issue has persisted through ALL those upgrades. I have tried reinstalling the computer, I have disabled discord, steam and AMD overlays, I have tried different bios versions and countless different driver versions; nothing solves the problem.

I do not believe this is an issue with faulty or overheating hardware, I believe it is a problem with FFXIV itself, most likely relating to its support of either AMD Ryzen CPUs, RDNA GPUs or a combination of the two. I do not think there is anything we as users can do to resolve this problem ourselves and I doubt we'll see any improvement until SE acknowledges and commits to fixing this problem.

If you're not experiencing issues with other software, do not let these crashes push you into believing there is an issue with your machine, otherwise you'll just end up spending a bunch of time and money chasing down these phantom crashes and at the end of the day, they'll still continue to be a problem.

I can ONLY hope that endwalker fixes some underlying issue that is the root cause of these problems, it would be wise for SE to invest some time into solving this issue as with AMD increasing in market share the bad publicity and frustration caused by these issues will only continue to grow as more and more people come across them.

How did you fix the DirectX Error 11000002? I'm using a gaming laptop for 5 years (nvidia gtx 980m) and I would do anything to fix this without wasting money on a new computer.

[Annah]

I am getting the SAME exact errors you are.

I also have a decent rig.

3080 rtx card
ryzen 5 3700x
32 gig ddr ram

Level: Critical
Source: Kernel-Power
Event ID: 41
Level: Critical
User: System
OpCode: Info
Task category: 63
Keywords: (70368744177664),(2)

(and my CPU is not overclocked. Nothing is) and it only happens on FFXIV