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  1. #711
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    I wanted to share some additional information that Yoshida provided in regards to the patch timing.

    Quote Originally Posted by Naoki_Yoshida View Post
    In regards to the schedule delay, I feel terrible that all I can do is apologize. To everyone that is waiting and looking forward to the patch, please give us just a bit more time. As some of you have pointed out, since I released the initial schedule, it is naturally my duty as producer to ensure that the schedule is upheld.

    With each patch, we balance the schedule along with the quality and volume of the patch and then decide on the specifications following that. However, we prioritized quality and volume and we are now reflecting on the lack of foresight that the patch would be pushed back as a result. In the future I don’t want the same mistakes to happen again as I believe we’ve all learned a lot from this (for the rest of my life as long as I am doing this line of work), and I make an effort to make sure it doesn’t happen again.

    P.S.
    I just finished writing the next Letter from the Producer a bit ago, and it should reach the hands of the translators first thing tomorrow morning. I would like to have this released as soon as possible.
    (58)
    Bethany "Rukkirii" Stout - Community Team

  2. #712
    Player
    Starlord's Avatar
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    Mar 2011
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    Character
    Luna Sushima
    World
    Siren
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    Samurai Lv 91
    Quote Originally Posted by Rukkirii View Post
    I wanted to share some additional information that Yoshida provided in regards to the patch timing.
    Hey Rukkirii.. I just posted a crappier version of your nicely Translated Version of this like.. 5 mins ago.. , I can't wait for the Producer letter!
    (0)

  3. #713
    Player
    Rydin's Avatar
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    Mar 2011
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    Gridania
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    Nyris Reach
    World
    Jenova
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    Lancer Lv 50
    Quote Originally Posted by Naoki_Yoshida View Post
    However, we prioritized quality and volume and we are now reflecting on the lack of foresight that the patch would be pushed back as a result. In the future I don’t want the same mistakes to happen again as I believe we’ve all learned a lot from this (for the rest of my life as long as I am doing this line of work), and I make an effort to make sure it doesn’t happen again.
    Got some advice for you... (Not that it would ever reach you)
    Under promise
    Over deliver

    Thats how we do it in the states....
    I would have told people April for 1.21... So March 8th seemed like it was way ahead of schedule...
    But telling people early Feb makes March 8 feel icky and wrong...
    (10)

  4. #714
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    Velhart's Avatar
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    Mar 2011
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    Ul'Dah
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    2,849
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    Velhart Aurion
    World
    Hyperion
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    Machinist Lv 80
    Quote Originally Posted by Rukkirii View Post
    I wanted to share some additional information that Yoshida provided in regards to the patch timing.
    We understand the situation where you are coming from Yoshida. Only thing I ask in he future is that you keep a better line of communication with your customers when situations like this occurs. Being as informative as can be on delays and progress goes a long way with us. Not many people were angry over the fact that he patch was delayed. Most of the anger was around people being left in the dark about the delay. We hope in the future if patches get delayed, you will keep us informed on the situation.

    Also, thank you for making that post, it does show you do really care about the production of the game and care about your customer base.
    (7)

  5. #715
    Player
    Fated's Avatar
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    Jun 2011
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    Fated Erskine
    World
    Sargatanas
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    Marauder Lv 80
    Quote Originally Posted by Rydin View Post
    Got some advice for you... (Not that it would ever reach you)
    Under promise
    Over deliver

    Thats how we do it in the states....
    I would have told people April for 1.21... So March 8th seemed like it was way ahead of schedule...
    But telling people early Feb makes March 8 feel icky and wrong...
    Sound advice, don't know why they don't do it this way instead.
    (0)

  6. #716
    Player
    Naylia's Avatar
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    Mar 2011
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    Limsa Lominsa
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    464
    Character
    Naylia Petrova
    World
    Sargatanas
    Main Class
    Lancer Lv 60
    Let's all say it together....

    "Surprise and Delight"
    "Surprise and Delight"

    Easy to do if you are much more conservative in promises and timelines. Every release should be early and with more content then advertised. The difficulty with this of course is that it is in human nature to be optimistic about accomplishing one's goals and the desire to be transparent about what's going on.
    (1)

  7. #717
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    Mar 2011
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    Quote Originally Posted by Naoki_Yoshida View Post
    However, we prioritized quality and volume and we are now reflecting on the lack of foresight that the patch would be pushed back as a result. In the future I don’t want the same mistakes to happen again as I believe we’ve all learned a lot from this (for the rest of my life as long as I am doing this line of work), and I make an effort to make sure it doesn’t happen again.
    Translation: We will stop telling you guys potential dates to save yourselfs from comiting suicide when we hit a snag.

    I think it's unfortunate that SE made the attempt to be more transparant with things but are drug through the mud when a delay drops. It's going to very easy to Yoshida and SE in general to turtle back up in regards to releasing information to the public if the players keep acting like a ravenous swarm waiting for information to tear apart long before it's even beyond concept phase.

    I also think this will be a step backwards in communication with players about our own suggestions as well.

    Hopefully I'm wrong and Yoshida is just going to be less precise with dates in the near future.
    (7)

  8. #718
    Player
    Rydin's Avatar
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    Mar 2011
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    Gridania
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    Nyris Reach
    World
    Jenova
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Naylia View Post
    Let's all say it together....

    "Surprise and Delight"
    "Surprise and Delight"

    Easy to do if you are much more conservative in promises and timelines. Every release should be early and with more content then advertised. The difficulty with this of course is that it is in human nature to be optimistic about accomplishing one's goals and the desire to be transparent about what's going on.
    Quote Originally Posted by Fated View Post
    Sound advice, don't know why they don't do it this way instead.
    Thank you... And for the love of God... stop saying...

    Quote Originally Posted by Naoki_Yoshida View Post
    Patch 1.21 is going to be the biggest patch yet since the launch of FFXIV service.
    (0)

  9. #719
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    Mar 2011
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    Ul'dah
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    Quote Originally Posted by FlynnRider View Post
    This just sucks...

    I used to look forward to coming into work at 8AM and checking the Lodestone for patch notes, indulging myself in exciting changes and additions to the game and getting pumped for the patch. I even woke up at 5AM this morning and checked the Lodestone for an update. Nothing. I mean c'mon...delay or not, I'm getting extremely anxious. This is just outright ridiculous. Oh wait, we got like 5 screenshots, oh woooooooow.
    First I pitied you, then I lol'd.
    .
    .
    .
    @bout Yoshi - as others said, "promise less, deliver more" is the best public relations option. Always conserve your promises, as humans are much better impressionable by such manners.
    (0)

  10. #720
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    AlexNiculaie's Avatar
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    Mar 2011
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    Ul'dah
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    671
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    Alex Niculaie
    World
    Balmung
    Main Class
    Pugilist Lv 50
    Translation: We will stop telling you guys potential dates to save yourselfs from comiting suicide when we hit a snag.

    I think it's unfortunate that SE made the attempt to be more transparant with things but are drug through the mud when a delay drops. It's going to very easy to Yoshida and SE in general to turtle back up in regards to releasing information to the public if the players keep acting like a ravenous swarm waiting for information to tear apart long before it's even beyond concept phase.

    I also think this will be a step backwards in communication with players about our own suggestions as well.

    Hopefully I'm wrong and Yoshida is just going to be less precise with dates in the near future.
    Same thing happened with White Wolf for the same reasons. They'd give a release date months, or even just over a year in advance, then something would happen to delay publication by a week or a few months and the bsc fans would pitch a fit. Eventually, the company started giving dates with the caveat of "subject to change." Still the bsc fans bitched if the schedule deviated at all. Finally, they just started posting "coming soon," and those same bsc fans who bitched and moaned that they'd rather get no specific date if there was a chance of being delayed started bitching because they were getting no dates.
    (4)

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