

Here is my take on this.
Yes, people like the one OP talks about are bad players but there is really no way to fix this other than remove trial EX fights from the Mentor roulette.
I enjoy trying to help people when I do some mentor roulettes however I start to lose that feeling when people just flat out won't listen. I can't even tell you how many EX fights I've been in where the new sprout tank just instantly pulls the boss while I or someone else is trying to explain things. That's just one of several examples.
I got The Striking Tree (Extreme) once as a tank. My tank partner just wouldn't listen. They just went in tanking and wouldn't pick up orbs and tank swap. Just instantly die every single time. I tried explaining what they need to do but they acted as if chat was just turned off.
I start losing hope and don't want to help people. This happens more often than not.
On another note, I'm getting frustrated with how people see mentors. I don't even turn my little gold crown on anymore because it's a laughing stock. Just the other day I got "The World of Darkness" as my mentor. I jokingly said "wow, I got this for mentor roulette? Ok who needs help?" and instantly someone was replied "weird flex".
Situations only become Unwinnable when people stop trying. You sound like you stop trying before the duty even starts if the game doesn't give you the one you want. Which means it's unwinnable because of you. It also means you're damaging the community by providing examples of negative behavior to new players.
When you queue a roulette, you agree to run any duty in that roulette. If you are not willing to run every duty in that roulette then do not queue that roulette.
I've had a few times where myself and the rest of the group intentionally sat around in duty chatting because of a player doing force DC's hoping to skip the abandon timer leaving that person the option of eating their timer, doing the duty, or waiting for the duty timer to expire. We reported the ones that blew up in chat at us because of this before they left and ate their timer.
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