Quote Originally Posted by Roeshel View Post
I really doubt that you are a regular customer if you are a customer at all. But in any case, even when I initially bought the game and needed troubleshooting for stuff it took nearly 2 weeks to resolve the issue.
... So I say something that's counter to what you experience from playing THIS YEAR during a pandemic and possibly the largest surge in players for this game ever and you think I'm just.. lying? For what? Cause I hope SE will see my post and go "OH THEY LOVE US AND ARE DEFENDING US"... nope.

Every time I've asked for help from CS (billing issues, ingame bugs, inquiries) I have had no issues and my example stands that the one time I lost access to my account it was resolved within the hour (I have never had to deal with having a "hacked" account).


I'm sorry you had problems.. but I haven't in the 10 years I've played this game.