So what if they can't fix it? I'm not saying they can or can't, but what if the only way to fix it. Is to cut off access to the ps4?

Or maybe it is something to do with this engine? Either way. I don't know any company who does not want to make consumers happy. Also, we don't even know if our brothers or sisters over in JP area even want more or care for more. So who should they listen too?