House Demolished without notification

[Jojoya]

My house has been demolished without any attempt to contact me via the associated email on my account.

I had entered the house within the last 45 days and also installed new furniture. My game time has been a little limited this last month due to the arrival of my daughter, but I have still made sure to enter the house to keep the timer from expiring on it.

I have contacted GM's and support. However, they seem to think there is no issue on their end despite the lack of notifications being sent to alert me of the impending demolition.

In there words.. this is as design.

Feeling extremely frustrated and screwed over.

The game doesn't always register the owner's entry into a house unless they interact with an object in it (Summoning Bell is a common choice). I witnessed this with a friend who has one of my alts as tenant. The demo notice was showing up in our timers even though he had been in his house a few days before. He went back into the house - it didn't reset. He used his Summoning Bell - the notice disappeared from our timers.

Not sure why it glitches in this way but it happens.

As for the email notification, it can get diverted to spam folders or not delivered for other reasons outside of SE's control. Far better to be checking your Timers on a regular basis. It will show up in your timers when there's less than 15 days left before demolition while the email isn't prepared and sent until less than 10 days are left. I've made it a point to also check for my house when I'm checking the Timers after weekly reset for the new Custom Delivery items and Fashion Report.

I'm sorry that you lost your house but it's one of those situations where the GMS don't have logs that would prove you had entered your house during the 45 days before it was demolished. Until SE is willing to change to a system where demolition isn't needed because every player can get a house, there's not much we can do other than keep entering our houses and interacting with furnishings then check our Timers on a regular basis to make sure the demo notice doesn't appear.

[Vahlnir]

The game doesn't always register the owner's entry into a house unless they interact with an object in it (Summoning Bell is a common choice). I witnessed this with a friend who has one of my alts as tenant. The demo notice was showing up in our timers even though he had been in his house a few days before. He went back into the house - it didn't reset. He used his Summoning Bell - the notice disappeared from our timers.

Not sure why it glitches in this way but it happens.

As for the email notification, it can get diverted to spam folders or not delivered for other reasons outside of SE's control. Far better to be checking your Timers on a regular basis. It will show up in your timers when there's less than 15 days left before demolition while the email isn't prepared and sent until less than 10 days are left. I've made it a point to also check for my house when I'm checking the Timers after weekly reset for the new Custom Delivery items and Fashion Report.

I'm sorry that you lost your house but it's one of those situations where the GMS don't have logs that would prove you had entered your house during the 45 days before it was demolished. Until SE is willing to change to a system where demolition isn't needed because every player can get a house, there's not much we can do other than keep entering our houses and interacting with furnishings then check our Timers on a regular basis to make sure the demo notice doesn't appear.

Yeah, I make sure to enter mine almost every day and turn my "tv" (Level Checker Replica) on/off. Can't be too careful.