SE hasn't backed themselves into anything in that regard. People go on about their business as usual, maybe they have a bad encounter and they vent or they brush it off and move on. Maybe they start petitions about the state of the game and how the community needs to do better and all that. But hardly is SE feeling any brunt on that end. If anything, their worries is fueled by accessibility, which although might hurt people who feel like day to day, they're carrying the load, it clearly supersedes said players because they're in the few. If this game design model was such weight the company couldn't bear, the 3 previous expansions wouldn't have been the success they are and they would've folded a long time ago.
Put it this way: time and time again, amongst the exagerated outcries of "players are bad, woe is me", you actually had reasonable requests. Things like asking for Halls of Intermediate that could teach post-50 players about recurring mechs and maybe some advanced strats. Asked for PF filters to so trap parties could be avoided. Asked for job stones to be auto-equipped as a feature or simply have the system deny entry to a duty if they didn't have it on. Asked for dgns to provide gear that matches the role the player came in. And asked so many more things in that manner that basically at the very least would minimize or eliminate conflict that would result from these things.
And guess what? They have done some. We did get the dgns that provide gear loot ( to some extent) and that in turn at least helped those who couldn't or did not want to afford gear to keep up. We even got some minimum ilvl requirements on some leveling dgns to go witht that. We got the pf filters (though I'm pretty sure they could be refined further). Heck, we even got a reset enmity feature on dummies, which was a request that I was pretty certain was low on their to-do list.
The overhaul of fine-tuning this game to make it "harder" so that people are forced to learn and improve is just not going to happen. It's useless crusade for the single reason that it's not hurting SE's wallet. They go with majority, they go with trends and they go with what works, while slowly delivering qols every now and then that reduces social conflicts that arise from "the skilled" vs "the non-skilled". The ship for "harder game makes for better players" has set sail a long time ago. You're not going to convince the company redirect their resources on making it so. You're not convince the playerbase because the playerbase typical main interest is the msq and whatever other rides there are in the game that really don't demand much of them. This leaves only the high-end duties, which is frequented by a much smaller section of the playerbase and thus leaves us with regular duties where everyone generally meets for the day.
You've been disappointed with the community for years, something which you yourself has admitted. Idk how anyone can continue playing a mmo game for years with perpetual disappointment about the community, much less vent about it on a regular basis. Like a really bad case of domestic violence where the playerbase is your constant abuser but you refuse to leave it because you think it'll change. You're already jaded and cynic so it's not like you actually have real hope about it either so, at the risk of being slapped with a GCBTW label...
What are you doing here?