I have seen other instances where a Japanese video game company would either ban in-game chat (think of how hard it is to have voice chat or send messages to people with Nintendo Switch Online) or remove the online forums entirely if they were consistently abused.

Would we reach the point in FFXIV where there is no longer a Novice Network? Would that be the only way to stop the problem? If this awful person can continually make alts and jump worlds and evade an IP ban & payment method ban, I don't see any other way to stop the toxicity.

As somebody else mentioned, we take hate speech & hate crimes seriously in America. If this were to blow up on social media, Square Enix would have quite a headache on their hands! In their defense, I don't see a way to fix the problem, other than removing the NN for some worlds or all worlds.