Unbearable server lag since yesterday

[Eumen]

Not related to the destination connection like this issue is. I know you're insistent on defending SE on this and being contrarian but you're going the wrong direction here.

Linking a report on comcast complaints is an obscure way of saying water is wet. They're one of the largest ISP's out there - Those types of outages with out a single common denominator such as FF14 like we all have is a different issue. Those people complaining about xfinity could be the same people who wonder why the internet is slow on wi-fi 250 feet from their router. We dont know their circumstances and could very well be actually outages in their area which probably happen like crazy. Or other user error.

Everyone in this thread started out posting concrete common factors such as the same location on a major connection point between comcast and ATT somewhere.

[MilkieTea]

Not related to the destination connection like this issue is. I know you're insistent on defending SE on this and being contrarian but you're going the wrong direction here.

Im responding directly to someone saying Comcast told them that their area has been experiencing issues. The passive-aggressiveness is seriously unwelcome and unwarranted.

[Ishgardian_VoidSoup]

It looks like Im not the only person who is having issues with Comcast and FFXIV. Realistically, is there anything that can be done other than hope SE in NA notices that one of the top 3 ISP's in the country can't connect to their game?

[Eumen]

Im responding directly to someone saying Comcast told them that their area has been experiencing issues. The passive-aggressiveness is seriously unwelcome and unwarranted.

Great, stop replying here then. You have 250 other posts you can go check on doing the same stuff.

[MilkieTea]

It looks like Im not the only person who is having issues with Comcast and FFXIV. Realistically, is there anything that can be done other than hope SE in NA notices that one of the top 3 ISP's in the country can't connect to their game?

Like I've been saying, it's something that has to be dealt with on Comcast's side of things. I'm sure SE has noticed, but I'm unsure of how they'll be able to fix this, other than try to force Comcast (which holds a monopoly in multiple areas and likely has cheaped out in some significant area) to do something. Comcast doesn't risk losing customers if they maintain the status-quo - so it could be a LONG WHILE before this gets fixed, or (as I've said in another thread) SE might provide a bandaid hotfix for this on or before patchday.

Edit: Comcast and NTT's side of things, not just comcast.

[hexee]

Never had a connection issue with this game until I moved and started using Comcast in another state. While not sure if Square can do much about it...am hoping that someone can. Either NTT, Comcast, or Square can figure out what the exact hiccup is.

[Platinumstorm]

Also a Comcast subscriber. I have never had issues with Comcast and FFXIV in the last 4 years. This is the only game I'm experiencing any issues with. I am in the mountain states like my Hellsgard.

[Aschel]

Have Comcast. Have lag. Have sadness.

[MilkieTea]

Great, stop replying here then. You have 250 other posts you can go check on doing the same stuff.

I think we started out on the wrong foot. I'm not here to hurt or harm or make anyone feel like their issue is insignificant in any way - it is an extremely significant issue, and if it doesn't get fixed then more and more people will begin to complain. I am [i]not[/i saying this is a user issue, I am not saying SE shouldn't respond (but I still believe your response to Dynratygus was out of line, mans is basically the equivalent of IT support over the phone and you expect him to do... what, exactly? (for reference, since sarcasm is easier to read than most other types of tones: that wasn't sarcasm. What do you expect him to do? He's not HR, he can't just comment on the issues at hand considering this is something HR has to deal with))

The thing is, this is an ongoing issue that SE has acknowledged that they can't quite fix. At most, they'll likely be tossing a bandaid ontop of it. It has nothing to do with them, their code, or even Comcast (and for that I'm sorry - I was a bit hasty when wording things and I'm going back to add corrections to my posts as I type this.)

It has to do with the middleman that Comcast and SE are using - what I've been trying to say is that it falls on either Comcast or the middleman to fix this problem. Comcast doesn't really need to (in their eyes) because they hold a monopoly in a ton of areas and can deal with a few complaints (its not like those customers are going to leave). Therefore, it falls under the middleman to fix the issues.

A bandaid on the USEREND of things is to use a gaming VPN - I linked one a few comments back. I personally do not use it (but that's because I'm lucky enough that my internet issues fall entirely userside/spectrum-side, and can kind of-sort of-sometimes be fixed with a call to Customer Retention)

Point is: The issue isn't userside, and isn't SE-side, it's comcast-side/comcast's middleman-side. The issue falls on comcast and the service comcast's servers use to speak to xiv's servers.

MilkieTea's suggestion on page 10 did work for me . It's a pretty big pain having to mess with a VPN just to play, but it did work.

I can't respond directly to you because post-limits (my first time hitting it ) but I'm glad you're able to play without the lag! It definitely sucks having to mess with VPNs just to play, I can't imagine how horrible it's gotta be. I hope it continue's to work, but at least for a bandaid fix it's something, y'know?

[MilkieTea]

Never had a connection issue with this game until I moved and started using Comcast in another state. While not sure if Square can do much about it...am hoping that someone can. Either NTT, Comcast, or Square can figure out what the exact hiccup is.

NTT's gotta figure something out. It might help to email them, someone in this reddit thread did back when the issues were happening in 2017/2018: https://www.reddit.com/r/ffxiv/comme...ng_south_east/