It is very weird. I think maybe they just forgot about hrothgar and viera with all the other ongoing issues going on since ShB release. It has been patches as usual with hair options for everyone else, etc. Like they had a set schedule, and didn't have viera/hrothgar planned ahead of time. If I recall correctly, Yoshida did say to look forward to fanfest or whatever in May in reply to a further character customization question - so yeah, maybe we really will see something there. I hope he wasn't just saying to "look forward", I think we've all been burned enough times..
SE's quality is all over the place, really. Still, you are right it has been a long time, and it would be logical for them to update the creator, or add options (if they could), to keep up with their competitors. I just tend to keep my expectations, or hopes, low now..
