There was an art stream sometime last year where they briefly addressed it and asked viera and hrothgar players to be patient. It was basically “yeah we know it’s a problem, we are working on it, please be patient a little longer”. If you’re interested I can try to find the video and time stamp, but no real insight or info was given.
That’s something I get frustrated about with interviews a lot. People seem to be asking super general questions like “Viera and hrothgar, eh? Any plans for the other genders? Will we get ALL hats? What about a new race?” We already know the answers to these questions because he has addressed them several times the exact same way: No to ALL hats, no NEW races (

), please understand, it’s very expensive and a lot of work and not particularly enjoyable for the team.
I wish someone would just ask “What kind of updates are you currently working on for the new races?” I don’t expect him to be like “oh I’m glad you asked” and whip out a bunch of concept art from his pocket, but it’d be nice to get a direct update or insight into what they plan on doing and when, if anything. I don’t need another non-answer about the missing genders. I know he will never, ever answer that because that’s something big for a reveal. I do think something smaller like viera and hroth updates could potentially be addressed in an interview.